Front Desk Patient Coordinator

Patient Services Coordinator We're seeking an enthusiastic, patient-focused, and highly organized Patient Services Coordinator to join our growing optometric practice. This is ideal for someone who enjoys variety and is passionate about exceptional patient care. You'll be the welcoming face of the practice The ideal candidate is friendly, detail-oriented, reliable, and thrives in a fast-paced healthcare environment. No prior experience is required - we're glad to train the right person. Administrative Responsibilities Greet patients warmly and create a welcoming, professional environment. Check patients in and out efficiently while delivering excellent customer service. Schedule, confirm, and manage patient appointments. Answer phone calls, emails, faxes, and patient inquiries professionally. Verify insurance eligibility and benefits. Collect patient information and ensure all paperwork is completed accurately. Maintain accurate records in the electronic medical record (EMR) system. Process payments and assist with financial transactions. Coordinate patient flow to keep scheduling smooth and wait times short. Support daily office operations and maintain HIPAA compliance and confidentiality. Customer Service Expectations Deliver a patient-first experience at every interaction. Show professionalism, compassion, and empathy toward patients and coworkers. Communicate clearly and effectively, both verbally and in writing. Resolve patient concerns promptly and courteously. Represent the practice in a positive, professional manner.