Shift Leader - Westford, MA

Shift LeaderThe Works is a growing regional chain of community-minded cafs, dedicated to providing the highest quality food and friendliest customer service. Each of our cafs reflects the unique character and needs of the communities we serve. We're committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, soups, salads, smoothies, fresh-baked sweets and more...Our mission is to contribute to the health and well-being of our communities: our customers, our team members, and the environment. Shift Leaders are generally responsible for training and coaching The Works Caf Team Members throughout their shift to execute operational company standards and provide exceptional guest service. They set goals, provide job assignments, and motivate others by providing appropriate and timely feedback in a respectful manner. Responsibilities include but are not limited to the following: Perform all responsibilities of restaurant team members Supports the caf managers in meeting operational goals and execution Ensure company standards are met throughout shift including preparation of food and beverages Communicate shift priorities, goals and results to restaurant team members Complete shift deployment plans for shifts to ensure positions are adequately supported Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources Support the training of restaurant team members as needed Perform oversight of company safety, security and profitability policies/processes throughout a shift Communicate clearly with the next Shift Leader to help prepare him/her for shift Ensure Food Safety standards are met Manage Inventory throughout the shift Provide great guest service and coach restaurant team members to do the same Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant Manage cash over/short during shift and ensures restaurant team members are following cash management policies and procedures Monitor employee attendance, punctuality, and adherence to company policiesPM Shift Leaders provide a daily closing email