Front Office Manager - Limelight Boulder The Front Office Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms. The salary range for this position is $65,000 - $77,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. Applications for this position will be accepted until October 25, 2026. • Hire, train, and monitor staff • Keep track of occupancy and generate reports for management • Coach staff on all job duties • Work in our system "Alice" to impute maintenance requests • Welcome guests upon their arrival and assign rooms • Provide information about the hotel, available rooms, rates, and amenities • Respond to guests' complaints in a timely and professional manner • Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms • Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs • Receive payment from and check out hotel guests • Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out • Accept reservations, changes, and cancellations • Make change, post charges, reconcile daily work, and make deposits • Create a schedule for staff • Other duties as assigned • College degree in related field preferred • 1 year of management experience required • 3 years of front desk experience preferred • Knowledge in computer programs such as Microsoft Office • Proficient knowledge in company policies and procedures • Detailed knowledge of internal processes, workflows, and decision-making protocols • Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques. • Proficient knowledge of industry regulations and how they affect business operations • Skill in assigning tasks and responsibilities to team members based on their strengths • Ability to work effectively with different departments to achieve business objectives • Skills in managing relationships with both internal and external stakeholders • Ability to delegate tasks effectively, empowering teams while maintaining accountability • Ability to handle interpersonal and team conflicts in a constructive manner • Ability to handle difficult customer interactions and ensure high levels of satisfaction • Ability to manage multiple priorities and projects simultaneously without sacrificing quality • Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required • Regularly work indoors with no adverse conditions • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance ProgramsPaid Time Off ProgramsPaid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski PassesOther company perks
