Company Overview:
Founded in 1952, Marsden Services is a trusted provider of facility services to clients across the United States. We deliver high-quality, professional solutions spanning janitorial, security, HVAC, calibration, emergency response, and full-service facility management. At Marsden, our success starts with our people. We are committed to creating an environment where employees can grow, thrive, and build meaningful careers. We invest in our teams, empower development, and believe that when our people succeed, our business does too. A career with Marsden means joining a company that values your contributions and provides the support and opportunities to help you reach your full potential.
Job Summary:
Leads a major business segment with full accountability for growth, profitability, operational excellence, customer success, and organizational performance. Drives sustainable revenue growth, builds high-performing leadership teams, and ensures exceptional service delivery across a complex, multi-site operation. Executes and helps shape business strategy. Partners with customers, employees, and senior leaders to deliver results, strengthen competitive advantage, and position the business for long-term success. Represents the company in a professional and positive manner, safeguarding our reputation, while demonstrating a focus on the safety of others by following and enforcing established safety policies, procedures and practices including Code of Conduct and Code of Business Standards.
Primary Responsibilities:
Executes strategies to attain short- and long-term financial and mission-critical operational goals.
Oversees consistent execution of operational processes to meet business needs, produce sustainable growth, and minimize risk.
Evaluates operational performance results against organizational goals and standards; takes appropriate action to correct course, as necessary.
Communicates a compelling long-range business vision that aligns leadership teams around corporate strategy, growth, market position, operational excellence, and customer value.
Develops and manages operating budgets, including resource allocation.
Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal, including ongoing price increases.
Drives retention and growth among the most valuable customers by understanding their business needs and helping them succeed.
Fosters relationships with existing accounts and identifies business opportunities to upsell and cross-sell all Marsden business line services/products to current and new businesses.
Demonstrates and applies detailed knowledge of services offered and ensures that services consistently meet customer needs.
Leads business reviews that provide transparency into operational results, risk, and strategic opportunities.
Participate actively in the Governance Council, with peers and the C-suite, by providing meaningful insight and perspectives on company-wide strategies and initiatives.
Builds scalable operating capabilities and employs organizational processes required to support profitable growth and enterprise performance.
Represents the organization with key customers, industry partners, community stakeholders, and other external constituencies to strengthen relationships and enhance brand reputation.
Drives execution of administrative, operational, and compliance processes with discipline, accountability, and a commitment to safety and quality.
Safeguards sensitive customer, employee, and company information, demonstrating integrity and respect for confidentiality.
Leads a team, setting clear expectations, developing talent, recognizing contributions, and fostering an inclusive, respectful environment.
Assesses and manages individual and team performance, holding self and others accountable to high standards and business outcomes.
Cultivates teamwork and engagement, promoting collaboration and service excellence to deliver results for customers and the business.
Additional Responsibilities:
Pursues relationships with potential new accounts to identify opportunities and drive incremental growth.
Leads development and execution of annual business plans, with guidance from the CFO, aligning resources, priorities, and investments with long-term organizational objectives.
Audits operations to ensure compliance with standards and regulations.
Partners with Sales on strategic and aligned responses to quotes and proposals.
Advises internal teams on product and service improvements/suggestions based on client feedback. • Ensures appropriate administrative and operational controls are maintained to support business performance, compliance, and accountability.
Recruits, interviews, hires, trains, and manages employees, in accordance with company guidelines and processes, to build and maintain a high-performing team.
Owns talent succession and development, in partnership with Human Resources, to ensure bench strength equipped to meet business needs.
Communicates and ensures compliance with all company policies and procedures, and addresses non-compliance in a timely and professional manner.
Qualifications:
Education 15+ years of progressive leadership experience in commercial janitorial, facilities services, or similar service-based/multi-site management. Demonstrated experience leading a business unit, operating company, or significant regional operation with responsibility for overall business performance. Experience managing and leading a distributed field front-line workforce is highly preferred. Other (Knowledge, Skills & Abilities) Proficiency in Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, and Teams, with the ability to learn and adapt to new technologies and business systems as required. Creates enterprise alignment through clear, credible communication; builds trusted relationships with senior leaders, customers, partners, and key stakeholders. Owns long-term business performance, growth, profitability, operational excellence, and organizational health across a major business or enterprise scope. Makes high-impact decisions in complex and uncertain environments; balances competing priorities, risk, opportunity, and long-term enterprise implications. Shapes the conditions for transformation, innovation, and continuous improvement; leads the organization through complexity while preserving focus and momentum. Serves as a visible steward of Marsden’s values, reputation, culture, and leadership expectations; models sound judgment, integrity, courage, and enterprise responsibility. Acts as an enterprise steward by balancing growth, profitability, customer value, employee experience, operational risk, brand reputation, and long-term sustainability. Builds and sustains executive leadership capability, succession strength, and organizational capacity required for growth, transformation, and long-term performance. Sets vision, creates enterprise commitment, aligns senior leaders, influences key stakeholders, and leads significant cultural, strategic, and operational change. Ability to travel regularly across the assigned region
Physical Requirements:
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Statement:
Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
