Job Description
Overview:
We are seeking an enthusiastic, friendly, and professional Host to join our dynamic team! As the face of our business, you will play a crucial role in providing outstanding customer service and creating a welcoming atmosphere for our guests. If you thrive in a busy setting, are passionate about teamwork, and have a desire to grow in a fast-paced environment, we would love to hear from you!
What’s in it for You:- Medical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)
- Parental Leave Program (Full-Time Option)
- Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
Shift meal provided per day 10% Discount on GHG outlets
Discounted hotel rates at Choice Hotels Worldwide
What You’ll Be Doing:- Serve as the first point of contact for all guests, delivering exceptional customer service with a friendly and positive demeanor.
- Welcome guests warmly and ensure a smooth, organized seating process while maintaining attention to detail.
- Collaborate with the team to ensure that all guests’ needs are met promptly and effectively.
- Handle guest inquiries and concerns with professionalism and courtesy, offering proactive solutions to any issues that arise.
- Manage multiple tasks at once, ensuring efficiency during peak hours without compromising service quality.
- Maintain a professional and polite demeanor at all times, upholding the reputation of the business.
- Work closely with other team members to ensure seamless operations and guest satisfaction.
- What You Need for this Position
- Previous experience in customer service or a similar role is a plus.
- Ability to multitask and stay organized in a busy environment.
- A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.
- Ability to work well in a collaborative environment and eagerness to contribute to the success of the business.
- Ability to thrive in a busy, fast-paced setting and remain calm and collected under pressure.
- Proactive problem solving skills and always looking for ways to improve the guest experience.
- Reliability, punctuality, and take pride in your work.
- Attention to detail is essential, ensuring that every guest interaction is handled with care and precision.
- Motivation to be the best and have a strong desire to grow within the business.
- Must be available nights and weekends.
- Top Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work for
- You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and Beverage
- You will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!
