Junior Trainer Field Support Specialist We are seeking a Junior Trainer Field Support Specialist to join our Operations & Training team. This role is based out of Plano, TX and requires frequent travel to support multiple field locations. The ideal candidate will have a strong operational background and a passion for helping others succeed. This position focuses on delivering hands-on training, supporting daily workflows, and ensuring consistent execution of company processes across locations. Field Training & Support Deliver on-site training to operations and administrative teams Provide virtual training sessions and follow-up support Reinforce standard procedures and daily workflows in real-time Contracts & Documentation Support Train field teams on accurate and complete contract preparation Reinforce proper handling of lender-related documentation and required forms Help ensure documentation is complete, consistent, and aligned with process requirements Identify and correct common documentation errors Explain how documentation impacts approvals, funding timelines, and overall deal flow Operational Support Assist field teams with process-related questions and execution Support error resolution and reinforce proper procedures Provide hands-on guidance during day-to-day operations Coverage & Responsiveness Provide support coverage for locations as needed Assist during high-demand periods or operational gaps Performance & Feedback Identify trends in operational challenges and errors Provide feedback to improve training and processes Support continuous improvement across locations
What We're Looking For:- 2+ years' experience in operations, administrative support, or similar role
- Strong understanding of workflow processes and documentation accuracy
- Experience working with contracts or structured documentation preferred
- Ability to train, coach, and communicate effectively
- Comfortable working in a fast-paced, multi-location environment
- Ability to travel approximately 75% of the time
- Must be based in or willing to relocate to Plano, TXTechnical Requirements
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Comfortable using video conferencing tools (Teams, Zoom, etc.)Ability to learn and navigate operational and reporting systems
- Strong basic Excel skills (data entry, filtering, reviewing reports)
- Ability to manage email communication and scheduling independently
- Comfortable working on a laptop in both office and field environments
Preferred Qualifications:- Experience working in multi-location or field-based environments
- Prior experience training or onboarding team members
- Experience working with reporting systems or operational data
- Strong problem-solving and organizational skills
- Work Environment
- Based out of Plano, TX corporate/training office
- Field-based role with frequent travel (~75%)Combination of in-person and virtual work
- Independent and team-based work environment
What Success Looks Like:- Accurate and complete contracts and documentation across locations
- Reduction in operational and documentation errors
- Improved efficiency in approvals and funding timelines
- Strong adoption of processes by field teams
- QualificationsSkillsPreferredListening Skills: Intermediate
- Presentation Skills: Intermediate
- Attention to Detail: Advanced
- Communication Skills: Advanced
- BehaviorsPreferredDedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- EducationPreferredAssociates or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
