Webinar Facilitator Analyst

Supporting content creation and technical facilitation, the full-time Webinar Facilitator Analyst will manage client communications, assist with webinar promotion, and provide help desk operations in a remote environment. Key responsibilitiesManage high-volume client communications and oversee incoming/outgoing emails Collaborate with the webinar team to promote webinars and provide technical support during events Lead User Acceptance Testing (UAT) for website enhancements and analyze reports to monitor user activityRequired qualificationsBachelor's degree with expertise in writing and a minimum of 2 years' experience Experience in editing and creating 508-compliant products Proficiency in Microsoft Office Suite and familiarity with platforms like Zoom and SharePoint Understanding of webinar technology and editing software or a willingness to learn Ability to work collaboratively in a fast-paced environment while maintaining a positive attitude