Senior Program Operations Coordinator

Location: Hybrid (Remote / Onsite in Chicago / On-Premises at Client Sites as Needed)

Employment Type: Full-Time, Contract

Overview: UGT is looking for a Senior Program Operations Coordinator designed to seamlessly integrate site-level project execution with factory-level production and logistics operations. Our solution bridges operational silos by providing real-time coordination, information management, and closed-loop communication across all stakeholders. This is a role that requires operational leadership, analytical thinking, and the ability to work across construction sites, factory operations, and program leadership. The ideal candidate will bring experience supporting large-scale logistics or infrastructure programs and will thrive in a hybrid work environment that includes remote, onsite (Chicago), and occasional on-premises client support.

Program-Level Coordination and Operations: Serve as the primary operational liaison working under the direction of the Lead Program Manager. Lead coordination of project activities between construction sites, factory operations, and program leadership. Manage daily operations of equipment logistics, maintaining accurate and validated tracking tools. Proactively identify and surface risks, dependencies, and process improvements to program leadership. Data Management and Reporting. Own and manage equipment tracking tools (Excel-based or equivalent).Collect, verify, and update project data daily from Project Managers, factory teams, and other stakeholders. Generate program reports and dashboards to support leadership decision-making. Analyze data trends to support forecasting, resource planning, and issue resolution.

Communication and Stakeholder Engagement: Drive closed-loop communication cycles across all program stakeholders. Manage the collection, routing, and tracking of Authorization to Ship (A2S) forms and related documentation. Coordinate and document stakeholder meetings, action items, and program updates. Represent UGT and support the Program Manager in cross-functional forums and high-visibility meetings.

Field and Onsite Support: Conduct periodic site visits to construction or client sites to validate field data and resolve logistics issues. Provide onsite support in Chicago 2–3 days per week or as requested. Lead onsite coordination activities in partnership with factory, site, and program teams.

Qualifications: 5+ years of experience in program operations, project management support, or program coordination roles. Background supporting complex programs involving equipment logistics, construction operations, datacenters, supply chain, or related infrastructure projects preferred. Advanced proficiency in Excel; experience with data visualization and reporting tools such as PowerBI and SharePoint. Strong leadership presence with the ability to represent program leadership and drive multi-stakeholder coordination. Excellent written and verbal communication skills; ability to synthesize and present complex information clearly. Flexible and adaptable to changing program needs; able to manage multiple priorities in a fast-paced environment. Willingness and ability to work in a hybrid model, including remote, onsite in Chicago, and on-premises at construction or client sites as required. U.S. work authorization required. Why Join UGT?Opportunity to work on a high-impact program supporting a global leader in technology and infrastructure. Exposure to complex program operations and logistics. Dynamic, collaborative, and supportive work environment. Flexibility to work across multiple environments (remote, onsite, field-based).