Customer Service Associate *This is a 100% remote position. Candidates must have access to reliable internet connection.
Multiple shifts available. Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, VA, WI.
Join IonTuition's Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients.
Ready to start a career that's meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more!
Primary Duties and Responsibilities
Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
Provide timely, accurate, and professional assistance on all inquiries.
Document and update customer information in the CRM system.
Follow escalation procedures and company policies to ensure resolution.
Maintain compliance with all federal, state, and client requirements.
Apply training materials effectively and share knowledge with team members.
Meet or exceed all performance metrics and KPIs.
What You Need to Be a Successful Customer Service Associate
Be passionate in the work you do and the people you help
Ability to establish and maintain rapport through effective communication and timely follow-up with customers
Attention to detail
Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
Must be a self-starter with a great degree of internal motivation
Ability to operate and navigate various technical devices and systems
Ability to trouble shoot common computer issues
Why Join Our Team?
IonTuition is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an Associate, you can also look forward to:
Competitive benefits package including:
Medical Benefits through BCBS
Dental Benefits through DeltaDental
Vision Benefits through DeltaVision
Flexible Spending Account
Short and Long term disability
Life Insurance
401(k)
Advancement opportunities
Work from home
Company provided equipment
For more information, visit us at www.iontuition.com
Training Schedule:
During the first two weeks of employment, training will be conducted Monday Friday between the hours of 8 am 5 pm CST.
Education and Qualifications:
High school or equivalent
Experience in debt collection or student loan repayment preferred
Experience with high-volume inbound and outbound calls preferred
Job Type:
Full-time
At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Please use the following links to learn more about E-Verify and Immigrant and Employee Rights:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
