Alaska Marine Highway System Dispatcher (PCN 25N24015)

What you will be doing: As an AMHS Dispatcher, you'll play a key role in keeping Alaska's ferry system moving. You'll coordinate crew assignments across Southeast and Southwest Alaska, match qualified mariners to the right vessels, and respond quickly when schedules change or last-minute coverage is needed. You'll balance crew qualifications, seniority, availability, travel, and contractual requirements while ensuring vessels remain safely and properly staffed. You'll also coordinate travel, leave, payroll-related issues, and crew records while working closely with vessel employees, union representatives, and AMHS staff to keep operations running smoothly. Our Dispatchers work in a team-oriented, fast-paced environment. They are responsible for scheduling and dispatching licensed and unlicensed employees on our vessels, assisting staff with various questions, and will serve as a resource for collective bargaining agreements. The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. This is a shoreside office position. If filled in Ketchikan, the position will be located at the AMHS Headquarters, 7037 North Tongass Highway in Ketchikan. Southeast Alaska is a land of snow-capped mountains, the Pacific Ocean, and the largest national forest in the United States (Tongass). Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer endless choices for getting into the woods or climbing mountains. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing. There are rivers for white-water rafting and lakes, ocean and rivers for fishing. Locals and visitors avail themselves of the many cabins and camping options in and around Juneau. Winter brings a host of nordic and back country skiing possibilities. Southeast Alaska has an amazing array of cultural opportunities. Folk Festivals, Jazz and Classics, and Symphony bring a variety of world-class music every year. There are museums, professional theaters, and many art galleries. All of these things contribute to a quality of life that is highly prized by those who live in Southeast Alaska. Who we are looking for: To be successful in this position, a candidate will need to possess the following knowledge, skills, and abilities: Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

Minimum Qualifications: Graduation from high school or the equivalent and one year of advanced clerical experience equivalent to a Human Resource Assistant, Administrative Clerk 3 or Accounting Clerk 2 with the State of Alaska. Substitution: One year of postsecondary education (32 semester hours or 48 quarter hours equal 1 year) from an accredited college or university in any field may substitute for the required experience. Special Note: High school graduation "equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week); 3) six months of work experience performing duties related to office or clerical support; 4) twelve months of work experience involving some routine tasks related to office or clerical support; 5) highest grade of school completed plus any kind of work experience which totals 12 years; or 6) acceptance in full standing by an accredited college or university. Additional Required Information: NOTE: PLEASE READ THE FOLLOWING CAREFULLY At the time of interview, applicants are requested to submit (if not already attached to your application): Three (3) professional references, including name, job title, and current phone numbers. ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify. EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EEO STATEMENT: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907)465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. For specific information in reference to the position please contact the hiring manager at: Name: Daniel Benson, AMHS Dispatch Manager Phone: (907)-228-7255 Email: daniel.benson@alaska.gov