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Position Overview:
To process of all reservation's inquiries, booking and customer service requests in an efficient, accurate manner, responsible for the execution of strategies in relation to inventory control and selling. The Role1.Process all reservation requests, changes and cancellations received by phone, fax, telex, mail internally, and through corporate reservations center or travel agencies.2.Verify availability before confirming any reservation. Suggest alternate dates for sold-out dates.3.Relay accurate information on transportation arrangements, directions to hotel/spa/restaurants.4.Verify all reservation information with caller to ensure accuracy.5.Explain guarantee and cancellation policies to callers.6.Enthusiastically and accurately describe accommodations and all amenities, services. Talent Profile1.Familiar with reservations tasks2.Dynamic team players3.Outgoing personality4.Good communication & interpersonal skills in English5.Knowledge in Opera PMS system is preferable6.Knowledge of MS office software7.Minimum 1 year relevant hotel experience.8.All employees must maintain a neat, clean and well-groomed appearance 9.Additional language ability preferred.10.Can legally work in Taiwan.
