Service Manager / Japanese Bilingual Required
Location: Torrance, CA Employment Type: Full-time, Exempt Salary: $75,000 $80,000 (DOE)
About the Role:
We are seeking a Service Manager to lead and oversee our Service Department. This role combines hands-on technical knowledge with operational leadership, requiring a professional who can effectively guide technicians while ensuring efficient and high-quality service operations. The ideal candidate will have a strong understanding of service work at a practical level and the ability to manage both technical and administrative responsibilities.
Key Responsibilities:- Technical Leadership
- Provide technical guidance and oversight to service technicians in machine cleaning, maintenance, and troubleshooting
- Maintain sufficient hands-on knowledge to support, coach, and evaluate technician performance
- Participate in hands-on work when necessary to support operations, training, or issue resolution
- Ensure adherence to standardized service procedures and quality standards
- Assist in resolving escalated technical issues in collaboration with senior technicians or specialists
- Promote continuous improvement in technical skills and service consistency across the team
- Service Operations Management
- Team Management
- Supervise service technicians nationwide, ensuring productivity, accountability, and adherence to company standards
- Conduct performance evaluations and provide coaching and development support
- Maintain professionalism, discipline, and team morale
- Administrative Oversight
- Oversee scheduling, timekeeping, and compliance with company policies
- Ensure accurate documentation and reporting of service activities
- Cross-Functional Collaboration
- Coordinate with Sales Operations and other departments to align service with business objectives
- Facilitate effective communication across teams
- Customer and Service Quality
- Handle escalated customer concerns professionally and ensure timely resolution
- Maintain high standards of service quality and customer satisfaction
- Operational Improvement
- Identify opportunities to improve efficiency, workflow, and service delivery
- Support implementation of operational strategies and process improvements
- Vendor Coordination
- Manage vendor relationships and ensure service-related resources meet operational needs
Qualifications:- RequiredJapanese-English bilingual required to communicate with clients and internal teams
- Experience in technical service, maintenance, or equipment-related environments
- Working knowledge of machine cleaning, maintenance, or troubleshooting
- Ability to guide, coach, and evaluate technical staff
- Strong communication and collaboration skills
- Ability to manage both technical and administrative responsibilities
- PreferredJapanese, Spanish, and English trilingual skills
- Prior supervisory or leadership experience in a technical environment
- Bachelor's degree or equivalent experience
Benefits:- Health, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Work Schedule
- Monday to Friday8:30 AM 5:30 PM or 9:00 AM 6:00 PMWork Environment
- Work is performed in a technical service environment with moderate noise levels
- Exposure to service equipment, cleaning tanks, and operational machinery
- Involves handling cleaning agents and chemicals in accordance with safety protocols
- Requires physical activity including standing, walking, and occasional lifting
- May involve working around material handling equipment such as forklifts
Additional Information:
This role is not purely administrative and does not require a master technician level. The Service Manager is expected to have sufficient practical experience to lead effectively while leveraging the expertise of technicians and specialists as needed.
