Senior Manager, Executive Repair & AI Ops (Remote)
lumenHonolulu, HI
Senior Manager, Executive Repair & AI Ops (Remote)
lumenHonolulu, HISenior L5
First-Line Supervisors of Mechanics, Installers, and RepairersGeneral and Operations ManagersManagers, All Other
Other Computer Related ServicesTemporary Help ServicesCommercial and Industrial Machinery and Equipment Repair and Maintenance
APPLY NOW (opens in a new tab)Lumen is seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. You will own critical escalations, drive executive communications, and manage cross-functional programs across engineering, field operations, and CX.
This role emphasizes automation, AI initiatives, and ROI-focused improvements. The position is full-time, remote within the United States, with responsibility for 7x24x365 operational coverage and multiple shifts, including nights
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Level
Senior L5
Location
Honolulu, HI
Occupation
First-Line Supervisors of Mechanics, Installers, and Repairers
Industry
Other Computer Related Services
Posted
yesterday