Child Support Senior Consultant Business Analyst - Human Service Transformation

Responsibilities: Elicit, analyze, document, and validate business, functional, and technical requirements Collaborate with clients and teams to understand objectives and program needs Document processes, workflows, use cases, user stories, and functional specs Support system implementation activities including traceability, testing coordination, and deployment readiness Facilitate stakeholder workshops and process improvement discussions Analyze data to inform business and technology decisions and provide recommendations Contribute to deliverables, status reporting, and client communications Advise on business process improvement and technology modernization initiatives Stay informed on child support market trends and share insights with the project team

Key requirements: 5+ years in business analysis, system implementation, technology modernization, or business process improvement Experience gathering, documenting, and validating requirements, user stories, workflows, and specifications Experience in SDLC activities including requirements management, design reviews, testing, defect triage, and implementation readiness Proficiency with Microsoft Office Suite (advanced Excel, PowerPoint, Word, Visio) or equivalent tools Excellent written and verbal communication skills with ability to translate needs into actionable requirements Ability to travel ~0-20% as needed Bachelor's degree in a related field Experience with departmental or state government modernization (preferred) Experience with Agile, Scrum, SAFe, or hybrid delivery methods (preferred) Experience with requirements management and collaboration tools (Azure DevOps, Jira, Confluence) (preferred) Independent and collaborative work style Strong analytical and problem-solving abilities Effective written and verbal communication SDLC lifecycle management Requirements management and documentation User stories, use cases, business rules