Bilingual Segment Specialist, Commercial Mid-Market (Farm)
Location:
Montreal, QC (Hybrid), CA Ottawa, ON (Hybrid), CA Dartmouth, NS (Hybrid), CA Kitchener, ON (Hybrid), CA Moncton, NB (Hybrid), CA North York - Toronto, ON (Hybr, CA
Company: Wawanesa Insurance
Job Overview:
The Segment Specialist, Commercial Mid-Market is responsible for working closely with the Director, Underwriting Operations, Commercial Mid-Market to drive Wawanesa's strategy, performance, and execution for the national portfolio. Targeting commercial policies ranging from $10K to $500K in premium, this role is responsible for developing underwriting playbooks, analyzing performance, identifying growth and product development opportunities for the defined mid-market business segment, and provides national technical leadership in underwriting, product development, pricing, risk selection, and quality assurance for the specified segment, ensuring portfolio quality, profitability and competitiveness for the defined segment/portfolio.
Job Responsibilities:
Support the development of underwriting playbooks for the defined mid-market segment, ensuring the portfolio is positioned for profitable growth, operational excellence, and superior service. Support the development of underwriting standards, tools, pricing strategies, and risk management practices tailored to the complexity and scale of the specific segment. Act as a technical expert for the specific segment, this will include supporting the underwriting of large accounts, performing file reviews, large loss analysis, portfolio reviews and coaching underwriters while holding high underwriting authority for the business segment. Collaborate with actuarial, analytics, and data teams to ensure pricing reflects risk exposure, competitive benchmarks, and emerging trends in the mid-market segment. Partner with product development teams to evolve mid-market offerings, introducing solutions that respond to broker and member needs and drive profitable growth Working closely with Risk Preventions Services and Claims teams to drive compelling member propositions, solution and efficiencies enabling brokers to sell Wawanesa as a market of choice. Support the director in providing technical leadership to middle market underwriters fostering a high-performance and purpose-driven culture that drives profitable growth while driving underwriting quality and pricing adequacy. Ensure the portfolio is underpinned by sound governance, underwriting discipline, and compliance with all applicable regulatory and corporate policies. Align operations and underwriting guidelines with claims strategies to drive consistent outcomes and ensure fair, member-centric experiences. Support the director in monitoring and reporting on key portfolio performance metrics for the specific segment—hit ratio, loss ratio, growth, retention, mix, and broker performance—while identifying opportunities for growth, diversification and loss ratio improvement. Embed Wawanesa's purpose and values into all aspects of leadership—building trust with members, enabling success for brokers, and creating value for communities Promote inclusion, integrity, and fairness in how business is conducted, decisions are made, and teams are developed.
Qualifications:
Minimum 10 years of experience in commercial insurance, with deep expertise in mid-market underwriting in the specific segment. Good communication skills in French and English, both written and spoken. Bachelor's degree in business, insurance, risk management, or related field; MBA or CRM designations are considered strong assets. Holds CIP or FCIP. Product development and portfolio management experience considered an asset. Strong understanding of the mid-market business environment, commercial lines regulatory frameworks, and broker distribution models. Proven ability to balance growth and risk, with a focus on long-term portfolio health and member value. Excellent relationship management, communication, and stakeholder engagement skills. Bilingualism in English and French is considered an asset. Ability and willingness to travel nationally to engage with regional teams and brokers.
Diversity Equity, Inclusion & Belonging: At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com. All Wawanesa job applicants are subject to Wawanesa's Privacy Policy. Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
