Customer Account Coordinator IHot JobOsborn Richmond - Richmond, IN 47374
Description:- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction
- Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain.
- Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escalate customer issues when appropriate
- Maintain a proficient knowledge of all company products and services
- Handle complex and escalated customer service projects and initiatives
- Create and run productivity reports as necessary
- Tracking progress on accounts to ensure that deadlines and company metrics are met as required
- Works with Sales team to deliver the highest level of customer service
- Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members
- Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement
- Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager
- Attends National trade shows as needed
Qualifications:- High school diploma required
- Three (3) or more years' experience in customer service position preferred; manufacturing preferred
- Strong communication (verbal and written) and interpersonal skills; Critical thinking and problem solving
- Attention to detail
- Proficient in Microsoft Word (Excel, Word, Power Point)
