Short-Term Rental Manager

Short-Term Rental Operations: Manage the daily operations of all short-term and extended-stay rental units. Ensure rental units are clean, properly maintained, fully stocked, and ready for guest arrival. Conduct routine inspections of rental units to ensure cleanliness, condition, safety, and brand/property standards. Coordinate guest arrivals, departures, access instructions, special requests, and other stay-related needs. Monitor unit availability, out-of-order units, maintenance issues, and housekeeping status. Develop and maintain operating procedures for short-term rental operations. Ensure appropriate documentation and records are maintained for rental units and guest stays.

Reservations & Revenue Management: Monitor reservations, occupancy, average daily rate, length of stay, cancellations, and overall rental performance. Assist with establishing rates based on occupancy, seasonality, special events, demand, and market conditions. Manage and monitor listings and availability across applicable booking platforms and direct reservation channels. Ensure rates, availability, minimum-night requirements, fees, policies, descriptions, and property information are accurate. Identify opportunities to increase occupancy, revenue, and profitability. Work with leadership, sales, marketing, and/or revenue management to develop promotions and strategies during lower-demand periods. Monitor booking trends and provide regular reports regarding rental performance.

Guest Experience: Provide a high level of hospitality and guest service throughout the guest experience. Respond promptly and professionally to guest questions, concerns, complaints, and special requests. Resolve guest issues while balancing guest satisfaction with company policies and financial considerations. Follow up on guest feedback and online reviews and identify opportunities for operational improvement. Build processes that create a seamless experience for guests staying in rental units while maintaining consistency with the property's hotel operations.

Housekeeping & Unit Readiness: Coordinate with housekeeping leadership and team members to ensure rental units are cleaned and inspected according to established standards. Monitor turnover schedules to ensure units are ready prior to guest arrival. Establish cleaning, inspection, and linen standards appropriate for short-term and extended-stay accommodations. Monitor housekeeping supplies, linens, guest amenities, kitchen supplies, and other unit inventory. Address recurring cleanliness or unit-readiness concerns with appropriate departments.

Maintenance & Property Condition: Coordinate with the Maintenance Department regarding repairs, preventative maintenance, and unit improvement projects. Perform regular inspections and promptly report maintenance or safety concerns. Track maintenance requests to ensure timely completion. Identify units requiring repairs, replacement furnishings, deep cleaning, or capital improvements. Assist with protecting company assets by ensuring rental units, furnishings, appliances, and equipment are properly maintained.

Hotel & Property Coordination: Work closely with hotel management, front desk, housekeeping, maintenance, security, sales, marketing, and other property departments. Coordinate shared services and amenities between hotel guests and short-term rental guests when applicable. Maintain consistent hospitality and service standards across hotel, extended-stay, and short-term rental operations. Communicate occupancy levels, arrivals, departures, special requests, VIP guests, and operational concerns with appropriate departments. Assist other areas of the property when operational needs require management support.

Financial & Administrative Responsibilities: Monitor departmental expenses and identify opportunities to control costs without negatively impacting the guest experience. Review rental performance, occupancy, revenue, expenses, and other operational metrics. Assist with annual budgeting and forecasting for short-term rental operations. Monitor inventory levels and approve or coordinate purchasing of supplies, furnishings, linens, amenities, and equipment. Review invoices and expenses related to rental operations as assigned. Maintain accurate operational records and prepare reports for senior management.

Leadership & Team Management: Provide leadership and direction to employees assigned to short-term rental operations. Assist with recruiting, interviewing, training, scheduling, coaching, and evaluating employees as applicable. Establish clear expectations regarding guest service, cleanliness, professionalism, productivity, and property standards. Promote teamwork between short-term rental operations and hotel departments. Address employee performance or operational concerns promptly and professionally. Ensure employees follow company policies, safety procedures, and established operating standards.

Qualifications: RequiredHigh school diploma or equivalent. Previous experience in hotel, resort, extended-stay, short-term rental, vacation rental, property management, or hospitality operations. Previous supervisory or management experience strongly preferred. Strong understanding of hospitality and guest service standards. Excellent communication, organization, and problem-solving skills. Ability to manage multiple priorities in a fast-paced hospitality environment. Strong attention to detail and ability to maintain high cleanliness and property standards. Basic understanding of occupancy, rates, revenue, and hospitality performance metrics. Comfortable using computers, reservation systems, property management systems, and online booking platforms. Ability to work independently while collaborating with multiple departments. Preferred 2+ years of hotel, resort, extended-stay, vacation rental, or short-term rental management experience. Experience managing multiple rental units or accommodations. Experience with hotel Property Management Systems (PMS) and/or short-term rental management software. Experience with online travel agencies and booking platforms such as Airbnb, Vrbo, Booking.com, Expedia, or similar platforms. Experience with revenue management, pricing, budgeting, and occupancy forecasting. Experience coordinating housekeeping and maintenance operations. College degree in Hospitality Management, Business Administration, Property Management, or a related field.

Knowledge, Skills & Abilities: The successful candidate should demonstrate: Strong hospitality and guest-service mindset. Knowledge of hotel, extended-stay, and/or short-term rental operations. Strong leadership and team-management abilities. Excellent organizational and time-management skills. Ability to handle guest complaints and difficult situations professionally. Ability to make sound operational decisions with limited supervision. Understanding of housekeeping and property-maintenance standards. Ability to analyze occupancy, revenue, guest feedback, and operational performance. Strong written and verbal communication skills. Ability to develop effective working relationships across multiple departments. High level of professionalism, dependability, and accountability.

Physical Requirements: Ability to walk and inspect multiple rental units and property areas throughout the workday. Ability to stand, walk, bend, reach, and perform routine property inspections. Ability to occasionally lift and/or move supplies or equipment weighing up to 25 pounds. Ability to work indoors and outdoors as operational needs require.

Schedule & Availability: This is a hospitality management position requiring flexibility based on property occupancy and operational