IT Remote Support Specialist (Remote)

Key Responsibilities: Provide technical support to employees for hardware, software, and network‐related issues Troubleshoot and resolve IT issues in a timely and professional manner Install, configure, and maintain computers, peripherals, and standard business software Assist with user account management, password resets, and access permissions Support Microsoft 365 applications and end‐user services Document technical issues, resolutions, and procedures Escalate complex issues to senior IT staff or third‐party vendors as appropriate Assist with IT projects, upgrades, and system improvements Required Skills & Qualifications High motivation to learn new skills and technologies Strong verbal and written communication skills Ability to provide professional, user‐focused technical support Strong organizational skills and attention to detail Ability to work independently and collaboratively in a team environment Preferred Qualifications Associate degree (2 years) in Information Technology or a related field preferred, OR At least three (2) years of experience working in Information Technology Basic Microsoft 365 administration experience, including user management and common administrative tasks Work Environment Full‐time, onsite position in Jonesboro, Arkansas Standard business hours: Monday through Friday, 8:00 AM to 5:00 PM Benefits Competitive compensation based on experience Comprehensive benefits package, including health insurance, paid time off, and holidays Opportunities for professional development and growth within Southern Pioneer Property & Casualty