Customer Care Coach

What You'll Do: In this role, you'll work closely with individuals participating in structured sessions designed to support personal progress and well-being. Working one-on-one with individuals throughout the day Guiding participants through scheduled sessions using specialized program tools and technology (training provided) Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building Preparing daily plans to help participants get the most value from each session Tracking progress and updating internal records so the team stays aligned Creating a calm, welcoming environment where people feel comfortable and assisted. What You Need 2+ years of full-time professional experience demonstrating reliability and strong work ethic Strong interpersonal skills with a naturally positive, people-focused attitude Clear communication skills both in person and in writing Ability to remain calm and supportive in fast-paced environments Willingness to learn, grow, and accept feedback Why People Love Working at Serenity Meaningful Work - Help people make positive progress. Competitive Pay + Growth Opportunities

Great Benefits: 90% employer-paid medical, dental, and vision coverage

Who We Are: Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly impacts the customer. By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress. Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening.