Aviation Services Team LeaderWe're looking for a friendly, compassionate, leader to join our aviation services team! Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management
Responsibilities:
Take full responsibility for delivering effective aircraft appearance operations to our customers.
Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
Resolve customer service issues in a timely manner with tact and diplomacy.
Proactively manage safety and security processes and procedures to comply with HHS operating standards. Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
Review key performance open-door indicators (KPIs) and convey necessary actions if needed.
Recruit and hire new team members to meet service requirements.
Understand contract requirements and customer expectations.
Implement team member counseling and corrective action, including performance improvement plans, as needed.
Monitor and/or conduct required training of team members.
Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.
Skills
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization:
Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements2 to 5 years of management experience Ability to work a flexible schedule that may include nights, weekends, and holidays Willing to work outside in all types of weather and in elevated noise levels within the airport environment. Have a valid driver's license and a clear Motor Vehicle Report (MVR) Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities Knowledge of applicable FAA and OSHA regulations Experience negotiating contracts Computer skills, including word processing, spreadsheets, email, and ordering platforms Must be willing to relocate for promotion opportunities
What We Offer:- Paid time off (vacation and sick)
- Medical, dental, and vision insurance 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training
- Important to Know
- Veterans and candidates with military experience are encouraged to apply.
HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Who is HHS AviationHHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.
