POSITION OVERVIEW:
The Vice President of Product leads the strategy, priorities, and performance of Terryberry’s employee engagement SaaS portfolio. This leader translates business strategy and customer needs into a focused roadmap, delivered capabilities, and measurable customer and business results. This role helps Terryberry win new customers, retain existing customers, and expand relationships by making its products easier to implement, administer, use, and grow with. Reporting to the President and serving on the senior leadership team, this role leads SaaS product management and partners closely with Technology, Sales, Marketing, and Customer leadership. The role owns SaaS product strategy and product management, collaborating with the leaders of complementary offerings to deliver a connected customer experience. The successful candidate brings strong commercial judgment, sets clear direction, stays close to customer and product details, and develops a team that follows through on commitments. KEY RESPONSIBILITIESProduct Strategy and Business Results Translate Terryberry’s business and growth strategy into a clear SaaS product vision and prioritized roadmap, with measurable outcomes, investment choices, and delivery commitments. Prioritize investments based on customer evidence, commercial impact, effort, and dependencies. Balance new capabilities with improvements to existing products, making clear tradeoffs that support acquisition, retention, and expansion. Own product measures such as adoption, engagement, usability, and time to value. Share accountability with commercial and Customer leaders for SaaS growth and retention, and demonstrate how product investments contribute to those results.
Customer and Market Understanding:
Spend time directly with customers, prospects, and users. Combine interviews, product usage data, support trends, churn reasons, and win and loss feedback to identify the problems that matter most. Stay close enough to the details to explain the customer problem, the proposed solution, and how success will be measured. Validate assumptions before committing significant development resources. Understand competitive capabilities and market expectations, using that knowledge to guide differentiated, practical product decisions.
Product Development and Delivery:
Lead product managers in translating priorities into clear requirements, user workflows, acceptance criteria, and measurable outcomes. Ensure work is sufficiently defined and validated before development begins. Partner with the Technology leader on achievable release plans, capacity decisions, quality, and dependencies across SaaS platforms and connected systems. Own the quality and timeliness of product decisions, requirements, and scope management. Track commitments with Technology, surface risks early, resolve blockers, and take corrective action when delivery slips or scope grows.
User Experience and Adoption:
Make products easier to implement, administer, and use. Drive a consistent, intuitive experience across the portfolio, reducing customer effort and accelerating time to value. Increase the value customers receive from existing capabilities and create clear paths to adopt additional products. Use feedback and analytics to address friction, improve participation, and support retention and expansion. Measure releases against intended customer and business outcomes after launch. Use the evidence to improve, expand, simplify, or retire capabilities and inform future investment decisions.
Launch Readiness and Organizational Alignment:
Partner with Product Marketing on positioning, packaging, pricing recommendations, and launch plans that make the value of the full SaaS offering clear to customers and the market. Ensure Sales, Marketing, and Customer teams understand product capabilities, use cases, limitations, and the customer problems they solve. Provide accurate product expertise, demonstrations, and release information. Coordinate readiness across Technology and customer-facing teams so products can be effectively marketed, sold, implemented, and supported, with appropriate training, documentation, and customer communication.
Team Leadership and Accountability:
Build, coach, and hold accountable a strong product management team. Set clear expectations, inspect the work, provide timely feedback, and become directly involved when the team needs support or results fall short. Create a respectful, candid, and consistent working environment where people can raise concerns, challenge assumptions, and take ownership of results. Maintain a transparent view of priorities, delivery progress, risks, and product outcomes for the President and leadership team. Manage product resources and budget with discipline. KEY QUALIFICATIONS10 or more years of progressive product management experience, including leadership of product managers and a demonstrated record of growing and improving B2B SaaS products. Proven ability to translate business strategy and customer insight into focused roadmaps, deliver with engineering partners, and demonstrate measurable adoption, retention, expansion, or revenue improvements. Experience simplifying and growing a B2B SaaS portfolio or integrated suite, realizing value from existing capabilities while making disciplined choices about new investment. Strong product discovery, prioritization, analytics, and user experience skills, with the ability to move between strategy and detailed product decisions. Technical fluency sufficient to evaluate integration needs, understand dependencies, and discuss feasibility and tradeoffs with engineering leaders. Strong commercial judgment and experience partnering with Sales, Marketing, and Customer teams on launches, pricing, packaging, and adoption. A record of developing talent, addressing performance issues, and building trust through direct communication, consistent behavior, and follow-through. Experience in employee engagement, recognition and rewards, HR technology, or related SaaS markets is preferred. Bachelor’s or master’s degree in business, design, computer science, or a related field, or equivalent practical experience.
