ABB Job Opportunity At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to Planning & Fulfillment Manager.
Your role and responsibilities:
In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is on-site. This role is contributing to the Electrification Distribution Solutions in Pinetops, NC. Main stakeholders are internal and external customers.
You will be mainly accountable for:
- Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
- Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
- Implements and maintains customer support processes.
- Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
- Qualifications for the role
- High school diploma with at least 2 years of experience in relevant customer support or quality management experience in manufacturing.
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
- Strong communication skills (oral and written).Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
- This role does not include relocation.
Candidates must already have a work authorization that would permit them to work for ABB in the US.Why ABB?We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
