Pharmacy Technician - Certified

Job Title: Pharmacy Technician - Certified

Department: PharmacyFLSA: Non-Exempt

Core Competencies: Partnerships Growth mindset Results oriented Customer focused ProfessionalismReporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager, Staff Pharmacists Positions that Report to you: None

Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Handles inquiries that do not require a pharmacist's expertise and judgment. Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist. Takes orders from or calls doctor's offices for refill prescriptions. Gathers patient information required to prepare prescriptions. Assists in maintaining correct patient pharmacists in preparing prescription drug products for dispensing. Prepares and affixes labels to prescription containers. Prepares prescriptions to be mailed. Prepares and submits insurance claims. Files prescriptions after they have been dispensed. Reports any medication errors to appropriate personnel. Orders, checks-in, and stocks pharmacy supplies. Logs invoices as necessary. Performs cash transactions. Maintains cleanliness of pharmacy and dispensing area. Assists with third party insurance billing and trouble shooting. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to all statutes and regulations pertaining to a pharmacy technician. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Administers Vaccines as allowed by law

Education and Experience: High school diploma or equivalent. Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active. Previous experience as a pharmacy technician or pharmacy clerk is preferred. If applicable, vaccination certification as required by law.

Physical Requirements: Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions: This position frequently involves a fast work pace in a retail store setting. Must be able to handle multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day. There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs. Equipment Used to Perform Job:

• PC with pharmacy software and printer, cash register, C.A.R.S. ordering system, pharmacy balance, scanner, calculator, telephone, fax, and copier.
• Confidentiality:
• Maintains the confidentiality of the customer's private medical information according to the HIPPA act.
• Contacts:
• Has daily contact with customers, general public, and suppliers/vendors. Has occasional contact with community or trade/professional organizations and federal/state governmental or regulatory agencies.