Night Auditor | Own the Night. Deliver the Experience. At Western States Lodging & Management, we believe hospitality doesn't stop when the sun goes down. As our Night Auditor, you'll play an important role in keeping the hotel running smoothly overnight while providing friendly, professional service to every guest who walks through our doors. This position is a great fit for someone who is dependable, detail-oriented, comfortable working independently, and enjoys combining guest service with administrative and accounting responsibilities.
What's in it for you:
Compensation & Benefits Competitive Pay - hourly. The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.401(k) with a dollar-for-dollar company match up to 4%Hotel discounts at select Western States Lodging & Management properties Eligible full-time associates are entitled to the following: Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options. Personal Time Off (PTO) and Vacation benefits
What You'll Do:- Welcome and register late-arriving guests, assign rooms, and accommodate special requests whenever possible
- Check guests out efficiently and professionally
- Assist with reservations, pre-registration, and room assignments
- Respond to overnight guest questions, requests, concerns, and emergencies
- Serve as the Manager on Duty and assist with resolving guest concerns
- Audit group accounts to ensure postings align with applicable sales contracts
- Run night audit reports and complete required accounting documentation
- Follow established cash handling, credit, and check-cashing procedures
- Complete daily front desk and night audit checklists accurately
- Operate the hotel's property management system and follow brand-specific front desk requirements
- Stay informed about current hotel promotions, services, and amenities
- Demonstrate Western States Lodging & Management hospitality and service standards
- What Makes You Successful
- High school diploma or equivalent preferred
- Previous customer service experience preferred
- Experience in a hotel, front desk, night audit, or similar role preferred
- Basic understanding of hotel operations and front desk procedures
- Strong attention to detail and accuracy when handling financial transactions
- Ability to provide professional, courteous service to guests and coworkers
- Basic computer skills with the ability to learn property management and reporting systems
- Ability to remain calm and professional when responding to guest concerns or unexpected situations
- Understanding of and commitment to excellent customer service
- Availability to work overnight shifts, including some weekends and holidays as needed
Physical Requirements:
This position requires frequent walking and standing, as well as the ability to bend, stoop, sit, stand, and reach throughout the shift. Associates must be able to use proper body mechanics and occasionally lift items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. You Know You're Successful WhenThe hotel transitions smoothly from one business day to the next, financial records and night audit reports are accurate, guests receive responsive and welcoming service throughout the night, concerns are handled professionally, and the front desk is organized and prepared for the morning team. Your attention to detail, dependability, and commitment to hospitality help create a safe, efficient, and positive experience for guests and associates alike. Why Join Western States Lodging & Management? Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States. Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residentsit defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed. Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way. Apply today and discover why thousands of associates have chosen Western States as the place to build a meaningful career.
