Front Desk Agent/Greeter If you strive to be "The Best", we want to hear from you! This is a dual role in which the chosen candidate will work with the Hotel Arista Front Office Team in multiple capacities, as both a Greeter and Front Desk Agent.
Front Desk Agent Responsibilities:- Acquires and relays information that personalizes the guest's stay.
- Creates a ritual experience around arrival and departure.
- Conducts guest registration and follows check-out procedures as outlined in the Standard Performance Procedures.
- Offers the Personal Hosts business card at the end of the Welcome Ritual.
- Fulfills traditional concierge and bell person roles.
- Rooms the guest by:
- Transporting luggage to the room
- While escorting the guest make conversation and pick up clues that will personalize the guest's stay
- Describe all facilities and note hours of operation
- Explain feature and functions of the guest room- i.e. nightlight, iPod docking, emergency evacuation procedures, etc.
- Answers Welcome Desk telephones and handles special requests, questions, complaints, and problems.
- Handles guests' messages and mail (if applicable).Utilizes the FLASH report and Outlook calendar (i.e. selling status)
- Understands applicable emergency procedure and evacuation protocol
- Follows credit policy and procedures of the hotel.
- Be familiar with all aspects of the hotel.
- Maintains close and harmonious working relationships with all hotel departments.
- Maintains up-to-date knowledge of In Room Dining Menu to assist in taking orders and making suggestions to guests.
- Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology.
- Transports guests and associates in company vehicles.
- Understands applicable emergency and evacuation protocol.
- Performs related duties as assigned
Greeter Responsibilities:
Welcomes the guest, assists with the guest's immediate questions, and brings luggage into the hotel.
Upon arrival, obtains the guest's name and passes it on to the Personal Host.
Remembers guest names and use them often throughout each guests' stay.
Exchanges relaxed conversation while waiting with a guest.
Provides farewell ritual as outlined in SPPs.
Facilitates traffic flow into the front door and in the driveway and calls for outside transportation if necessary.
Transports guests to local businesses and attractions in the area.
Valet parks guests' cars upon arrival and departure.
Accountable for upkeep and cleanliness of the hotel vehicles.
Examines limousines and any cars called by the hotel to make sure they are clean and up to luxury standards.
Maintains Log and write reports on any incident involving a guest, employees or property damage.
Maintains cleanliness of entrance inside and outside the hotel.
Performs related duties as assigned.
Minimum Qualifications:
High school diploma or equivalent education Background in a luxury hospitality environment or a related field is strongly preferred, but willingness to learn the aspects of personalized and luxury service is more important.
Skills:- Must possess a valid Driver's License and a clean motor vehicle record.
- Neat and clean appearance.
- Must be attentive, helpful, and courteous at all times.
- Must have a flexible schedule and be available to work nights weekends, and Holidays
- Excellent verbal and written skills
- Neat and clean appearance
- Ability to follow through impeccably on details.
- Great enthusiasm and passion for making people happy.
- Ability to work in a team environment
Physical Requirements:- Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation
- Must be able to bend, stoop, squat, and stretch to fulfill job duties
- Must be able to lift up to 75 lbs regularly
- Benefits Offered:
- Major Medical Plans, Dental and Vision Insurance - single or family options available at employee's election
- Basic Life & AD&D - 100% employer paid
- Short-Term Disability - 100% employer paid
- Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee's election 401(k) Plan & Matching Program
- Employee Assistance Program
- Paid Leave Time (up to 40 hours/year)
- Paid Time Off (PTO)9 Paid Holidays/YearPaid Jury Duty TimePaid Bereavement for immediate family members
- Partially-Paid Parental LeaveHotel/Restaurant Discounts
- Pet Insurance
- Incentive Programs
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
