Job Description:
As a Guest Care and Retail Associate at Urban Nirvana, your responsibilities will be diverse, encompassing administrative and operational duties. These include, but are not limited to:
- Warmly greeting and assisting all incoming clients.
- Managing all incoming and outgoing phone calls.
- Overseeing the appointment schedule, including client check-ins and check-outs, and resolving issues such as late arrivals or missed appointments.
- Developing comprehensive knowledge of our retail products to effectively assist clients.
- Maintaining the clean and fresh environment of the spa and salon throughout the day.
- Booking appointments and processing transactions using our Point of Sale (POS) system.
- Assisting shoppers with retail inquiries and purchases.
- This position requires you to stand during the scheduled shift.
- An Ideal Candidate Will Possess:
- Prior experience in a customer service or retail environment.
- Strong teamwork and effective communication skills.
- A professional demeanor when interacting with clients via phone, messaging, or email.
- A naturally outgoing and personable attitude.
- A passion for learning about new products and enthusiastically promoting them to clients to drive sales.
Availability:
Candidates must be available to work afternoons and weekends. Open to working at other Charleston Area locations.
Benefits:
Employee discounts on retail products.
Perks and discounts on salon and spa services.
Full-Time Employee Benefits: Medical, Dental, Vision, Short Term Disability, Life Insurance, 401K, and Paid Time Off (PTO).
