Enterprise Customer Success Manager

Key Responsibilities: Enterprise Account Management Serve as the primary advocate for enterprise accounts, guiding customers from onboarding through their entire journey with our client. This role combines strategic thinking, problem-solving, and relationship building. Build Trust & Credibility: Healthcare is built on trust, and you'll be responsible for establishing authentic, long-term relationships with customers and partners. Become a Product Expert Develop a deep understanding of our client's platform and serve as a trusted resource, helping customers maximize the value they receive from our solutions. Drive Expansion Take a sales-forward approach to our existing customer base by identifying and executing on opportunities for account growth, expansion, and upsell. Leverage Data & Analytics: Use an analytical mindset to monitor account health, identify trends, and proactively uncover opportunities to improve customer outcomes. Think & Operate Systemically: Take ownership of customer success operations and examine processes end-to-end, identifying opportunities for strategic improvements that create sustainable organizational change.

Qualifications: 3–5 years of Customer Success experience within a high-growth SaaS company 2+ years of experience managing Enterprise customers, including six-figure contracts Proven track record of managing and growing enterprise relationships Strong project management skills with the ability to manage multiple concurrent, high-priority initiatives Excellent communication and relationship-building skills, with the ability to engage effectively with both technical and non-technical stakeholders Ability to work from our client's Manhattan office 5 days per week

Compensation Range: $130K–$180K base (based on experience) A fast-paced environment with an enthusiastic, highly motivated team Stock options 401(k) Unlimited PTO Free Lunches