Providing primary customer contact for VRS members, the full-time Virginia Licensed Member Counselor will respond to inquiries about plans and benefits, conduct research, and assist with online access while working remotely.
Key responsibilities:
Respond accurately to member inquiries regarding retirement plans and benefits via phone
Liaise with other departments to gather and provide relevant information to members
Assist customers with online access to MyVRS and troubleshoot technical issues
Required qualifications:
High school diploma or equivalent
Two years of experience in a high-volume customer service environment or related field
Experience serving customers through various communication channels
Ability to navigate multiple computer applications and databases in a remote setting
Capacity to maintain confidentiality and comply with information security standards
