Technical Support Engineer II-III

Reporting to the Director of OEM Operations and stationed at key customer site in Tualatin Oregon, responsible to support new sales opportunities and will meet face to face with customer in obtaining understanding of application details and desired technical outcomes for sub-fab projects. Responsible to specify ETI product solution, assign part numbers and liaison to sales to ensure properly configured hardware solution is quoted and explained to customer. Responsible to meet with EC to discuss application details and understand product functionality. Responsible for providing technical support to Site Services Team field engineers & technicians diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software. This position also has significant responsibilities to work with LAM Tool engineers on a weekly basis to understand Direct tool heater application details and design challenges. Accountable to building strong relationships with the tool design engineering community within LAM for all thin films products. High cadence interactions with tool design engineers to enable opportunity pipeline that is aligned to business growth objectives is a must. In depth knowledge of Briskheat products and design capabilities are essential for this role. Attendance at bi-weekly (twice per week) spin reviews is required. Acting as on site liaison to Briskheat this individual has responsibility to ensure that ETI have opportunity to quote all new tool design requirements. All customer technical support functions will be the responsibility of this individual for all LAM Sites including North America, Asia Pac. and India. Working hours will need to account for TEAMS meetings in non-North American Regions. Monthly Reporting requirements will include details on technical escalations and new install opportunities for sub-fab opportunities as well as accounting of meetings held with tool engineers for Direct Tool applications. Requirements will also include keeping a running log of DT opportunities with details on project status, timelines and technical challenges.