Indirect Loan Processor The Indirect Loan Processor is responsible for processing all approved incoming contracts from indirect dealers and opening new accounts. Collect any missing information crucial to the applicable paperwork and funding loan contracts. The Loan Processor is critical when it comes to providing excellent service to members and dealers. Members often draw their impressions of Via Credit Union from their first contact. It is imperative that this individual be familiar with all aspects of our business to maintain a firm knowledge base regarding all of our products and services. Accuracy and timely work are extremely important in maintaining positive relationships with dealers and members. The scheduled work week is Tuesday - Saturday (noon), unless otherwise specified, however, during the training period, hours are Monday - Friday.
Essential Functions:- Process all approved incoming contracts from indirect dealers
- Gather data as necessary; Collect missing information to accurately complete all necessary paperwork and funding loan contracts.
- Verify all documentation is included in the indirect contract packet
- Verify signatures are present and amounts are accurate
- Complete OFAC check on new members and dealers
- Contact dealer if there is missing or incorrect documentation
- Follow-up with dealers on pending contracts
- Fund loan in Decision Lender
- Process faxed indirect applications and send decision notification
- Adhere strictly to credit union policies and procedures
- Process all turned down applications and mail adverse action notices to the applicants.
- Open new accounts
- Properly identify members for BSA and CIP purposes
- Determine and/or verify eligibility for membership
- Set up loans on Symitar system
- Review loan documentation for accuracy for loan approval
- Complete loan and processing checklist
- Send welcome packets with loan information to new members
- Be prepared to answer member and dealer telephone calls and questions
- Assist co-workers and any other assigned tasks as needed
- Perform Back-up Head Teller duties during Head Teller absences
- Position Expectations:
- Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
- Demonstrate honesty and integrity and be seen as credible in the workplace.
- Accept responsibility and be accountable for your actions.
- Demonstrate ability to take care of the members' needs while following company procedures.
- Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
- The ability to formulate sound decisions using the available information.
- Act as a role model within and outside of the department.
- Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.
- Excellent organizational skills and initiative to improve processes.
- Communicate regularly with department head about issues.
- Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.
Qualifications
Education: High School Diploma or equivalent
Experience:
1-3 years prior loan processing experience preferred; must demonstrate accuracy and good analytical skills Computer Skills: Basic computer skills including Word and Excel
Certifications & Licenses
Benefits Summary:- Affordable medical and prescription, dental, and vision (employer co-pay)
- Flexible Spending Account Dependent Care & Unreimbursed Medical
- Basic Life Insurance (employer paid)
- Voluntary Life & AD&DLong Term Disability & Travel AD&D (employer paid)
Paid Time Off: Vacation, Sick, Personal, 9 paid holidays, and bereavement
Community Service Day: Employer paid Bereavement PayFinancial & Retirement Planning: Competitive PayAnnual Performance Reviews Incentive Pay: Some positions qualify for incentive pay 401(k):Safe Harbor Non-Elective (employer paid) Elective Deferral: Employee contribution, minimum of 1%Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation Discretionary Profit Sharing
About Us:
Via Credit Union was founded in 1936 and has grown to serve members in 6 branches and 12 Field of Membership Counties.
Mission: People helping people achieve financial success.
Vision: Via Credit Union is committed to member service while maintaining financial stability.
Values:
Honesty and Integrity
Service Beyond Expectations
People First
Committed to ServeFoster Growth & Knowledge
ExcellenceHave Fun*Field of membership counties: Blackford, Delaware, Grant, Hamilton, Howard, Huntington, Kosciusko, Madison, Miami, Tipton, Wabash, and Wells
Physical Demands:- N (Not Applicable) Activity is not applicable to this position.
- O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
- Occasionally: Climb, Reach above Shoulder, Stand, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs
- Frequently: Walk, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs
- Constantly : Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less
- Not Applicable : Crawl
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.
