Job PostingStaples is business to business. You're what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
This is a hybrid position with a three day (T-Th) on-site requirement at the Maitland, FL office.
What you'll be doing:
The Sales Account Developer - Churn works with significantly declining standard and low touch accounts to win back their recently lost business. Account Developers engage customers remotely by phone, video, and digital communication to win-back and retain sales as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts. It is a high velocity sales position that leverages a prioritized customer insights tool to engage and sell to contacts across the entire standard and low touch customer segment.
Engage customers who have significantly declined through phone, video, and/or digital correspondence to drive customer win-back/retention
Strategically analyze reason for declines to target the correct contacts and categories.
Meet weekly and monthly win back targets and KPIs set by sales leadership.
Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts
Provide excellent service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Utilize CRM software to manage customer interactions, track sales activities and maintain accurate records.
Manages funnel & pipeline to closed stages
Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists and Customer Service Teams
Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing.
Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience.
Participate in training programs and workshops to enhance sales skills, product knowledge, and customer relationship management abilities.
Will manage through and support the customer experience issues with our internal teams.
This role must understand all of Staples different contract types and account setups to effectively sell to customers.
What you bring to the table:
Strong drive and a desire to win
Strong aversion to complacency
Proven ability to view rejection as a learning opportunity and double down on next best actions
Strong communication skills; active listener
Strong organizational and time management skills
Ability to sell company values and services, in addition to program features and benefits via phone and internet
Ability to meet or exceed sales metrics & KPIs
Coachable, able to incorporate feedback
Ability to work in a team sales environment
Ability to adapt to a fast-paced organization
Adaptable to Change.
Experience building customer relationships
Experience with business-to-business sales process
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
What's needed- Basic Qualifications:
High School Diploma
2+ years of experience in a sales, customer service, or a sales support position
Proficient with MS Word, Outlook, Excel and PowerPoint
What's needed- Preferred Qualifications:
Industry knowledge a plus
We Offer:
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
