Position Summary:
Work with the Architectural Interiors Division coordinating Modular wall and millwork projects to ensure that objectives of the project are accomplished within the prescribed time frame and funding parameters. Maintains a positive attitude and a willingness to take on additional responsibilities for other work team members. Strives to achieve company’s mission. Creates written scope for all projects. Works with internal installers and subs to ensure seamless installations. Tracks production and shipping progress of orders to ensure that deadlines are met. Maintains frequent contact with client, providing information on order status, shipping information, and installation schedule. (Including on site.)Coordinates installation for client and develops project schedules as needed. Participates in status meetings with account teams and client when needed. Has accountability for punch list being completed to client’s satisfaction with timely and responsive solutions.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Plan, coordinate, and oversee all tasks, critical dates, client and third party interface and relations, performance quality, customer satisfaction and budget for each project. Develop work plan, schedule and logistics based on overall project parameters, project schedule, scope, and customers goals, needs and expectations. Determine required manpower allocation and utilization, supplies, trucks and special equipment. Establish installation services fees. Review construction/furniture installation plans and specifications for accuracy, completeness, and correct product application. Strategize with Purchasing and Vendor Specialist for order placement and delivery schedule. Manage accurate and detailed record keeping including: direct ship receiving documentation, installation sign-offs, punch list and change orders requests. Document customer communications. Attend customer meetings including pre-sale, construction and follow up meetings. Provide point of contact for and coordinates with client and all third party firms (Architectural and Design firms), contractor, cabling vendor, building manager, electrician and other trades, client's facility and IT groups, movers, etc. Provide timely, formal written communications throughout project to client, contractors/vendors, and project team. Provide technical preinstallation information to customer. Visit project site to determine readiness for commencement of field labor and conditions of area. Review project with Foreman prior to the installation. Point of contact for transportation carriers when product direct ships to the customer. Monitor site installation including performance of work installation administration and timeliness of task completion. Strategize with Sales Completion Team regarding project close out to including invoicing and punch lists. Attend project walkthrough and reviews punch list/change order for completeness and ensures resolution. Manage all final project closeout requirements including client sign-offs and punch list resolution. Serve as a Steward of Transact’s Core Values and BrandWe are CREATIVE PROBLEM SOLVERS: We provide well-thought-out solutions to support our client’s business needs and always find a solution. We bring EXPERTISE to our role. We provide well thought out solutions to support our clients business needs. We are TEAM PLAYERS: We will find ways to get it done and make it look easy. The Transact team is there for everyone and when the team succeeds, we all succeed. We support each other and celebrate in each other’s successes. We have a CAN DO ATTITUDE: We always take a proactive approach to all situations, believing we can tackle any challenge. We bring POSITIVITY to our role every day: Positivity breeds success, Negativity breeds failure and is not good for Transact’s culture. Be a positive influence when in the office. Preferred Knowledge, Skills, and/or Abilities: Strong product and technical knowledge including applicable building codes, correct product application, custom applications, installation estimating, electricity and cabling, etc. Basic knowledge of product specification Basic knowledge of third-party practices as it relates to and affects installation conditions Ability to analyze, plan, schedule, and implement cost effective project installation Strong knowledge of all aspects of contract furniture management including: account management, project management, order preparation, installation, relocation, and contract furniture administration Working knowledge of building construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, and building management In depth knowledge of furniture installation drawings Strong organizational and administrative skills Good verbal and written communication skills to interact effectively with a wide range of people Proficient pc skills with Microsoft Outlook, Excel, Word, Project
Competencies:
To perform the job successfully, an individual should demonstrate the following. Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Impact and Influence - Pursues and wins support for ideas; displays ability to influence key decision- makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable inividuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree from four-year College or university in business or marketing; or equivalent combination of education and experience. 5+ years demonstrated success in a deadline driven, customer-experience based business model requiring strong project management skills. Prior commercial furniture experience desired. Knowledge of contract furniture lines as well as pricing and discounting. External candidates: 5+ experience in a customer-facing PM or Coordinator role and project management experience required. Minimumof 5 years office furniture or design experience. Internal candidates: typically 2+ years successful performance with Transacts, leadingto a strong understanding of Transacts business model and knowledge of Client Service department operations. Computer Skills: Highly proficient with Microsoft Office Suite, including Word, Excel and PowerPoint. Software proficiencyability to become proficient in others as needed. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
