At W. Kodak Jewelers, every detail of the client journey matters. From the first welcome to the final toast, we take pride in offering a luxury experience that feels both warm and unforgettable. We are seeking a poised and personable Client Experience Hostwho will support our After-Sales Service Teamin this dual role.
Responsibilities:
Always maintain a professional attitude and conduct business with integrity.
Extend a genuine, polished welcome to every client who visits our showroom.
Curate and serve refreshments, including mimosas and crafted cocktails during weekends and special events.
Prepare and oversee the hospitality station to ensure a seamless guest experience.
Assist the After‑Sales Service department with client communications and service follow‑up.
Build, maintain and develop clientele through use of company CRM platform focusing on relationship building.
Turn clients over to another member of the team as required to best serve the client’s needs.
Supports the client experience within showroom hospitality guidelines.
Take in and deliver client repairs when required.
Respond to client inquiries in a timely and professional manner.
Coordinate with internal teams to address and follow up on customer inquiries.
Manage incoming calls and direct calls to the appropriate individual while providing exceptional hospitality.
Contribute to the development and implementation of after‑sales service strategies.
Performs all the duties and responsibilities as assigned.
Comply with all Company guidelines, policies and procedures as outlined in all company communications.
Participate in team meetings and training sessions.
Process payment and complete sales transactions.
Physical Requirements & Working Conditions:
Required to stand up for long periods of time.
May be required to lift packages/boxes.
Work in the store 42‑45 hours per week.
Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.
Knowledge and Skills:
Required High School Diploma Experience2‑3 years luxury retail sales experience Skills and Knowledge Excellent storytelling ability Local to Hoboken or surrounding area Warm, gracious, and highly attentive to detail Ability to build client & personal relationships Excellent client service and multitasking skills Excellent interpersonal and communication skills (verbal & written) Strong organizational skills Ability to work in a team and leverage talents Time management while multitasking in a fast‑paced environment
Compensation:
Competitive Salary along with profit sharing, 401K, benefits & bonus. Seniority level AssociateEmployment type Full-time Job function OtherIndustriesLuxury Goods & Jewelry Referrals increase your chances of interviewing at W. Kodak Jewelers by 2x
