Customs Brokerage Coordinator
Location: Los Angeles, California
In Office Presence: Hybrid
Shift: Either Tuesday-Saturday; or evening shift.
The Opportunity:
Join us as a Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International's future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.
Company Mission & ValuesOur mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:
Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.
Job Description:
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements. Seeking an entry writer(s) to help us out with the following duties:
Responsibilities:- Processing Customs brokerage for air and ocean shipments
- Data entry and processing of various import related documentation for submission to U.S. Customs and PGA's (participating Government Agencies)
- Follow up on Customs matters and resolve problems
- Answer both customer inquiries and inter-company inquiries
- Classify goods in the harmonized tariff schedule (broad range of commodities)
Qualifications & Requirements:- High school diploma or equivalent
- A minimum of 2 years of experience in Customs Brokerage for both air and ocean shipments
- Good communication skills (verbal and written)
- Must be detailed oriented
- Proficient in Windows and Microsoft Office Suite
- Knowledge of Customs Brokerage software, experience working with Cargowise is a plus
- Must be a team player
Alba Wheels Up International is an Equal Opportunity Employer
Pay Range: $19.23 - $28.85 per hour
