Firearms Senior Sales Associate The Firearms Senior Sales Associate provides a Dress Blue Experience, executes departmental procedures, and follows all firearms regulations. Reports to the Department Manager, Assistant Store Manager, Operations Manager, or Store Manager. Focuses on delivering a best-in-class customer experience and driving strong customer engagement with the firearms department. Focuses on solution-based selling, offering applicable accessories and services to the customer in addition to the firearm. Required to strictly adhere to all governing bodies, processes/requirements including but not limited to: ATF, FFL, DOD, Marine Corps, State, Corporate and local command for selling, handling, receiving, transferring, inventory management, and records management for all weapons and ammunitions. Communicates with management to support customer inventory requests and general business needs. Uses exception reporting to identify merchandise categories requiring corrective action to protect sales and customer service levels. Follows the special-order process according to standard processes. Supports advertisement and promotional set up requirements including, merchandising, signing, pricing and other tasks as needed. Must be flexible to support the operations of the building/command they work in. Will be asked to support store operations in areas of POGs (Planograms), replenishing the sales floor, managing on hand integrity, receiving of products, backroom organization, customer program engagement, cash register duties and other operational tasks both within and outside of the assigned department. May be periodically assigned to work in other areas of the store (outside firearms) when firearms workload is not present, is significantly diminished, or there is more staffing than required workload within firearms. Mentors, trains, and leads by example for firearms employees to achieve best practice and brand standards. May maintain some or all key holder standards; Opening, closing, vendor management, light custodial duties and register operations/cash handling. Participates in year-end inventory. Identifies and communicates potential risk of loss and/or theft. Completes all required training to maintain Firearms eligibility.
