Job Description: Job Description
Description
Essential Job Functions:- Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines.
- Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile unit, and forward other equipment to designated service location.
- Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
- Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
- Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
- Maintain a master tray list for each customer including service dates
- Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of vehicle, and maintain all service logs according to SIS SOP for Instrument Care Units.
- Adhere to hospital criteria, products, special contract terms, etc.
- Identify areas of improvement regarding quality issues, and offer solutions
- Actively participate in continued education and training
Requirements: Capabilities:
- Acute attention to detail and aptitude for for analyzing and solving problems
- Ability to work in a fast-paced environment while keeping safety and service paramount
- Relevant experience preferred
- Must be able to pass DOT medical exam and have an acceptable driving record
- Maintain a professional demeanor
- Basic computer skills
- Ability to read, write, speak, and understand English
- Capable of standing/being on feet majority of the day
Capable of occasionally lifting items up to 50 pounds#ZRCompany DescriptionFor 54 years, Surgical Instrument Service Company, Inc. (SIS) has been providing superior products and services to hospitals and healthcare facilities across the country. We pride ourselves on the personalized service we provide to each one of our customers.
SIS is a surgical instrument and device repair company that was founded by a veteran and former OR Nurse in 1971. Our goal has always been to serve as a superior alternative to the manufacturer for instrument repair and maintenance. Our primary objective is to help healthcare providers avoid expensive endoscope, device, and general instrument replacement through service excellence, process improvement, and a transparent value proposition.
For more information on SIS, please visit: www.sis-usa.com.Company DescriptionFor 54 years, Surgical Instrument Service Company, Inc. (SIS) has been providing superior products and services to hospitals and healthcare facilities across the country. We pride ourselves on the personalized service we provide to each one of our customers.
SIS is a surgical instrument and device repair company that was founded by a veteran and former OR Nurse in 1971. Our goal has always been to serve as a superior alternative to the manufacturer for instrument repair and maintenance. Our primary objective is to help healthcare providers avoid expensive endoscope, device, and general instrument replacement through service excellence, process improvement, and a transparent value proposition.
For more information on SIS, please visit: www.sis-usa.com.
