Senior Closing Specialist The company is seeking a Senior Closing Specialist to lead and optimize the end-to-end closing and post-closing lifecycle. This individual will combine hands-on operational leadership with process design and system optimization, ensuring loans close efficiently, meet regulatory standards, and are delivered accurately to investors. The role includes oversight of third-party partners, ownership of pipeline performance, and continuous improvement of workflows to support a scalable, high-quality operation. This is a full-time remote role.
Key Responsibilities:- Own and manage the closing and post-closing pipeline, ensuring timely and accurate loan funding and delivery
- Develop and implement standard operating procedures (SOPs), SLAs, QC frameworks, and checklists
- Oversee and manage third-party partners (e.g., title, settlement, fulfillment vendors) to ensure performance and quality standards are met
- Monitor and improve turn times, productivity metrics, and operational KPIsConduct second-level file reviews, manage escalations, and resolve exceptions to ensure loan quality and compliance
- Collaborate with internal stakeholders (loan officers, underwriting, processing) to resolve issues impacting closings
- Continuously evaluate and enhance closing and post-closing systems and workflows to drive efficiency and reduce manual effort
- Partner with internal teams to identify opportunities for automation and long-term process improvements
- Provide training, guidance, and subject matter expertise to team members
- Ensure adherence to all federal, state, and investor guidelines
Qualifications:- 10+ years of experience in mortgage closing and post-closing operations
- Demonstrated expertise across multiple loan types, including: Conventional, Jumbo, Government (FHA, VA, USDA), Non-QMProven experience developing or improving: Workflows, SOPs, SLAs, Quality control processes
- Experience managing third-party vendors and fulfillment partners
- Strong understanding of mortgage regulatory and compliance requirements
- Experience leading distributed or remote teams
- Ability to balance hands-on execution with strategic process improvement
- Familiarity with mortgage systems (e.g., LOS platforms) and workflow optimization
The ideal candidate:- Takes a process-driven, systems-oriented approach to operations
- Prioritizes scalable, long-term solutions over manual workarounds
- Thrives in a fast-paced, evolving environment
- Demonstrates strong attention to detail and commitment to quality
- Proactively identifies issues and drives continuous improvement
- Effectively manages competing priorities while maintaining high performance standards
Benefits:- Meaningful equity in the organization
- Top-tier medical, vision & dental with support for dependents 401(k)
- Flexible Time OffHardware Allowance: $2,000 to fix up your workspace
- At-cost Mortgages
