Job Overview:
Responsible for providing physical security, protecting our guests, employees and the company assets in the casino, related public, and support areas pursuant to departmental operating procedures.
Essential Duties and Responsibilities:
Maintains and enforces internal security regulations.
Delivers quality service and positive interaction with guests.
Greets guests appropriately and assists with directions.
May provide escorts for cash transfer security.
May drive shuttle or security vehicles to patrol as instructed by Supervisors.
Controls access to designated areas.
Monitors crowd behaviors and actions for security, safety and emergency issues.
Assists Supervisors with information for security incident occurrences reports.
Secures and monitors designated area when assigned to a specific post without fail.
Conducts regular and random patrols around the facilities and property as directed by Supervisors.
Utilizes radios to announce issues, relay information appropriately, and constantly listens for important announcements, questions, and directions.
Attends pre-shift briefing for daily information and instructions from Supervisors.
Receives/provides updated information to/from other Officers when taking over or being relieved from a post.
Takes notes as necessary from witnesses or individuals providing information and passes along to Supervisors/Dispatch/Rescue/Police.
Works with law enforcement during escalated incidents.
Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
Performs other related duties as may be assigned by reporting Supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Minimum of 18 years of age/ 21 years for Casino positions. High school diploma or GED preferred and/or technical school or formal apprenticeship. Prior experience in law enforcement, military, or civilian Security Services a plus. Must be able to work effectively with peers, staff members, and regulatory agency personnel. Must possess excellent verbal/written communication skills. Maintain a professional demeanor in high pressure situation. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. D-Security License a plus but not required.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear; Must be able to hear and interpret quick instructions over a radio in loud environments. The employee is required to stand and walk the majority of the shift; also may frequently be required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 lbs. and push, pull, or drag up to 60 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate. Temperatures vary from mild, to hot (in direct sun), to cool as most of the work is done outdoors. Licenses, Certifications, Registration: Requires a State of Florida Pari-Mutuel License. Requires a Valid State of Florida Driver's License. May require a State of Florida Slot Professional Individual License.
