Program Customer SpecialistLHH Recruitment Solutions is seeking a customer-focused Program Specialist to support and optimize complex supply chain programs. This role combines customer relationship management, logistics operations, technology, and problem-solving to ensure reliable service and successful program execution.
Responsibilities:
Build trusted relationships with customer stakeholders through responsive, proactive communication.
Monitor daily supply chain activity, identify risks, and resolve operational issues.
Support customers and vendors using a cloud-based supply chain visibility platform.
Analyze workflows, system activity, and data to identify root causes and practical solutions.
Translate operational needs into system enhancements, reports, configurations, and process improvements.
Coordinate with operations, technology, reporting, and customer strategy teams.
Maintain accurate data, system configurations, documentation, and service standards.
Provide user guidance, troubleshooting, training, and access support.
Preferred Experience:
Supply chain visibility, freight forwarding, or logistics management systems.
System configuration, user administration, or operational workflow design.
Basic SQL, reporting, or data analysis.
Supporting enterprise customers with complex supply chain operations.
Qualifications:- 1 to 4+ years of experience in customer success, logistics, supply chain operations, third-party logistics, or a technology-enabled service environment.
- Strong communication, organization, analytical thinking, and problem-solving skills.
- Ability to manage multiple priorities while maintaining accuracy and service quality.
- Comfort working with operational systems, supply chain platforms, and data tools.
- Ability to turn customer and operational requirements into clear workflow or system improvements.
- Bachelor's degree in Supply Chain Management or a related field is welcomed; recent graduates with strong potential will be considered.
- Permanent Salary Range: $70K to $85K, depending on experience
- Benefits include medical, dental, vision, 401K, paid time off and more
