Senior Manager, ServiceNow HRSD Program and Solution Management

Responsibilities: Lead concurrent ServiceNow HRSD engagements including new implementations, expansions, and optimization efforts with scope, budget, staffing, timelines, risks, and quality oversight Serve as primary relationship lead across account and program teams, building trusted advisor relationships with senior sponsors Design and integrate HRSD and AI Assistant solutions (conversational AI, agentic workflows, enterprise search, LLM-powered knowledge retrieval) across ServiceNow, Workday, and other HRIS/ITSM platforms Advise on responsible adoption of generative and agentic AI, governance, data security, change management, and employee trust; identify and mitigate risk and scope changes Develop and mentor engagement teams; set delivery standards and quality checkpoints; drive growth through value propositions, proposals, scoping, pricing, and thought leadership

Key requirements: 8+ years of enterprise platform implementation experience (ServiceNow, Workday, or similar HRIS) 2+ years delivering and implementing ServiceNow HRSD 4+ years managing client relationships with Director-level or higher stakeholders 5+ years leading programs with multiple concurrent workstreams across HR, IT, and information security Ability to travel 0-50% on average; limited immigration sponsorship may be available Independent work style with collaboration Strong written and verbal communication Attention to detail and quality ServiceNow HRSD Conversational AI and agentic AI Large language models (LLMs) and responsible AI considerations