RFC Quality and Process Improvement Supervisor

About the Team: Our Supply Chain and Logistics team mission is to provide top notch service to our stores and purchasing teams, contributing to the goal to make Grocery Outlet the first choice for bargain minded customers while touching lives for the better. Our team oversees the successful movement of products from our vendors to our stores and is self-motivated, passionate, and dedicated.

About the Role: The RFC Quality and Process Improvement Supervisor is responsible for leading, standardizing, and strengthening quality execution across assigned distribution facilities. This role serves as the primary quality leader for each assigned site and is accountable for ensuring that food safety, quality, audit readiness, corrective action, and continuous improvement expectations are consistently met across both dry and refrigerated/frozen operations. This position oversees both QA Coordinators and QC Coordinators, bringing together two distinct but connected quality functions: prevention and root cause through QA, and detection, response, and verification through QC. The Regional Quality Supervisor ensures these functions operate as one aligned facility quality program with clear ownership, consistent documentation, timely follow-up, and measurable improvement. The RFC Quality and Process Improvement Supervisor serves as the designated SQF Practitioner for assigned facilities, supports SQF program execution, leads required internal audit activity, delivers site-level quality training, validates corrective and preventive actions, and holds facilities accountable for timely closure of audit findings, customer claims, internal nonconformances, and process gaps. This role reports to the Quality & Process Improvement Manager, with a dotted-line partnership to RFC and facility leadership at each assigned site. The Regional Quality Supervisor provides Quality & Process Improvement leadership with a trended, facility-level view of quality performance, including recurring findings, systemic risks, CAPA effectiveness, audit performance, and escalation needs. The role covers quality performance across both dry and refrigerated/frozen operations. In Southern California, where both are fully 3PL-operated, the Regional Quality Supervisor directly manages GO-employed QA and QC Coordinators onsite while driving facility-level quality execution through partnership with 3PL leadership.

About You: 3-5+ years of experience in quality assurance, quality control, food safety, warehouse operations, inventory control, distribution, logistics, manufacturing, or a related field. Prior experience leading, training, coaching, or supervising others. Experience supporting audits, corrective actions, investigations, internal assessments, or compliance programs. Strong working knowledge of GMPs, Food Safety, Food Defense, sanitation principles, and quality system expectations. SQF Practitioner certification preferred, or willingness to obtain within a defined timeframe. Understanding of root cause analysis, corrective and preventive action, verification, validation, and continuous improvement practices. Ability to interpret audit findings, identify trends, evaluate evidence, and determine whether corrective actions are effective. Strong analytical skills with the ability to review data from multiple sources and identify patterns, risks, and recurring issues. Strong verbal and written communication skills, including the ability to document findings clearly and present quality performance to leadership. Ability to lead and develop a small team while also influencing operational partners outside of direct reporting lines. Ability to hold others accountable in a constructive, professional, and solutions-oriented manner. Ability to manage competing priorities across QA, QC, audits, claims, investigations, CAPAs, training, and facility support. Ability to work effectively across both company-operated and 3PL-managed environments. Ability to travel between assigned sites and support quality activity across shifts as needed.

Preferred Qualifications: SQF Practitioner certification. HACCP, PCQI, internal auditing, food defense, food safety, or related certification. Experience in food distribution, retail supply chain, warehouse operations, cold chain logistics, 3PL management, or manufacturing. Experience working with refrigerated and frozen product handling requirements. Experience managing customer complaints, store claims, nonconformances, or quality investigations. Experience building reports, tracking CAPAs, analyzing trends, and communicating quality metrics to leadership. Experience supporting multi-site operations.