Patient Relations Rep IIThe Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth.
Required Qualifications:- Computer, keyboard and data input skills
- Pleasant and professional demeanor
- Skill in establishing and maintaining effective working relationships
- Demonstrated initiative and self-direction
- Ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
Dependability/reliability
Preferred Qualifications:- Some college or vocational training
- Minimum of one (1) year of experience in a physician office
- Knowledge of EHR/EMRKnowledge of medical terminology
- Skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
- Professional, neat appearance with strong oral and written communication skills
- Basic knowledge of third party payers
- Mandatory Education
High School Diploma, GED or Certificate*Please note that a copy or photo of your High School Diploma or GED is required prior to start - or transcripts showing date of completion/graduation (this is collected during our onboarding process).*Higher level degree/transcripts is also accepted.
Employment Screening Requirements
As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.
