Digital Loan Specialist

Schedule: Monday-Friday, 8:30 AM - 6:30 PM with rotating Saturdays 9:00 AM - 1:00 PM

What You’ll Do: Manage incoming calls and online applications, ensuring members are assisted quickly and efficiently while receiving exceptional service. Manage applications for auto loans, recreational vehicles, motorcycles, boats, credit cards, savings-secured loans, and new consumer accounts initiated online or by phone. Communicate application decisions and updates professionally, understand member needs, and offer alternative solutions when appropriate. Complete financial profiles, review credit information and internal opportunity reports, and recommend products and services that benefit and protect members, including GAP, MMP, Credit Life, and Credit Disability when applicable. Obtain and verify all documentation needed to prepare applications for closing, including reviewing title documents and using TXDOT resources to verify ownership when necessary. Review documents for accuracy and completeness, resolve complex application questions, and help create a smooth, secure member experience. Meet or exceed monthly sales, service-level, accuracy, and productivity goals while managing time effectively across multiple applications and member interactions. Respond promptly and professionally to members by phone, email, and QUIQ while maintaining integrity and discretion, including when handling complex situations or difficult interactions. What You Bring High school diploma or equivalent. One to two years of relevant experience in financial services, consumer lending, customer service, sales, or a call center—or an equivalent combination of education and experience. Exceptional customer service, sales, and cross-selling skills, with a basic understanding of consumer lending and knowledge of EECU products and services. Professional written and verbal communication skills, strong attention to detail, sound organization, effective time management, and a sense of urgency when responding to members. Ability to work independently with minimal supervision, achieve sales and service objectives, and manage multiple tasks in a fast-paced environment while keeping members the priority. Ability to navigate challenging member interactions with professionalism and empathy. Ability to learn and use multiple systems, including MeridianLink, Symitar, Interaction Client, QUIQ, Velocify, the Military Lending Act website, Texas Department of Transportation resources, and Texas Parks and Wildlife resources. Responsible for compliance with all applicable Federal and State rules and regulations, including but not limited to the Bank Secrecy Act, Anti-Money Laundering requirements, Bank Bribery Act, NCUA Privacy Regulations, Reg B, Reg Z, Reg DD, Reg E, Reg CC, Service Members Civil Relief, and FCRA/FACTA. Required to attend initial and ongoing annual Bank Secrecy Act training. You’ll Thrive Here If You Are energized by work that requires accuracy and consistency; communicate professionally with employees at every level; stay organized when priorities shift; approach questions with patience and a service mindset; and take pride in completing sensitive, high-impact work correctly and on time. Why EECU? EECU is a not-for-profit credit union owned by our members and built around a simple promise: deliver value, support our communities, and provide a faster, friendlier, more personalized financial experience. Since our founding in 1934 to serve Fort Worth teachers and administrators, we have grown into a $4.5+ billion institution with 22 Financial Centers across North Texas, convenient online and mobile banking, and nationwide access to more than 5,000 Service Centers and 85,000 ATMs. We continue to invest in modern technology, greater convenience, and products that help make our members' lives simpler. Our commitment to members, communities, and employees has earned national and regional recognition. In 2025, EECU was named one of "America's Best Credit Unions" by Newsweek and a "Best-In-State Credit Union" by Forbes. Our community partnership work received PR Daily's "Community-Nonprofit Partnership" award, and Gallagher recognized EECU as a Best-in-Class Employer. We're proud of our heritage—and excited about the people who will help shape what comes next. Ready to Make a Difference? EECU is an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans' status or based on disability. For more information on our organization and our best-in-class benefits please visit EECU Careers at www.eecu.org/careers.