Guest Services Manager

new day executive searchSevierville, TNMid L4

$55-60k

Lodging Managers Hotel, Motel, and Resort Desk Clerks First-Line Supervisors of Personal Service Workers

All Other Traveler Accommodation Hotels (except Casino Hotels) and Motels Bed-and-Breakfast Inns

Guest Services Manager Join a respected vacation rental management company overseeing approximately 250 cabins in the Smoky Mountains region. This is a full-time, in-office opportunity ideal for someone who enjoys direct guest interaction and excels at resolving challenging situations with professionalism and empathy. The role offers stability and the chance to be part of a dedicated team.

Benefits & Compensation:

Starting salary of $55-60kWork schedule includes most weekend days and some evening shifts until 8 p.m. ETRequirements & Qualifications1–2 years of experience in the short-term rental industry or hotel front desk management
Proven ability to professionally de-escalate difficult guest situations and provide effective solutions
Availability to work full-time in-office, including weekends and evening shifts
Preferred Background & Skills
Experience using Breezeway or similar property management software (PMS) is beneficial

Day-to-Day Responsibilities:

Respond promptly and professionally to all incoming guest requests and escalations
Manage guest communications regarding maintenance issues, lockouts, and scheduling requests such as early check-ins or late check-outs
Lead and support the Guest Services team to ensure excellent guest experiences throughout their stay
Maintain a highly organized approach while working in a dynamic, guest-facing environment

This role is perfect for a motivated, people-oriented professional seeking to contribute to a well-established vacation rental operation near popular local attractions.

Matching similar jobs

Level

Mid L4

Salary

$55-60k

Location

Sevierville, TN

Occupation

Lodging Managers

Industry

All Other Traveler Accommodation

Posted

6 days ago

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