Bartender/Server

POSITION SUMMARY: The Bartender/Server is responsible for preparing, mixing, and serving drinks and beverages correctly and serving members and guests directly or through serving staff.

POSITION FUNCTIONS AND DUTIES: Greet all members, and guests in a warm, friendly, service-oriented manner. Maintain regular attendance in compliance with Club standards, as required by scheduling which will vary according to the needs of the Club. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Be knowledgeable of and comply, at all times, with the Club’s standards, policies, and regulations to encourage safe and efficient operations. Inspect the bar before opening to ensure that adequate supplies are available. Request additional supplies as necessary. Stock bar and complete pre-opening procedures. Mix, prepare, and serve alcoholic beverages to members and guests and mix and prepare beverages ordered by F&B servers according to approved standard recipes. Present beverage menu, make recommendations and answer all related questions. Record drink orders accurately into the register system and comply with standard operating procedures. Respond promptly to requests from members, guests, and service staff politely and professionally. Report complaints to a manager as they occur. Attempt to limit problems related to members’ and guests’ excessive drinking by following established procedures. Provide attentive service, focusing on members’ and guests’ needs. Collect payments for drinks served. Clean and lock the bar according to prescribed closing procedures. Manage bar operation, monitor bar inventory, and order and restock bar supplies as needed. Ensure clean glassware, bar equipment, and work areas. Comply with and enforce all local alcohol, safety, and hygiene regulations and policies. Continually practice beverage and revenue control procedures. Attend staff meetings including pre-shift (line-up) meetings and training as required. Perform any other duties as assigned by the supervisor.

EDUCATION/EXPERIENCE/SKILL: High school or equivalent education required. Minimum one-year related experience and/or training required. Of legal age to prepare and serve alcoholic beverages. Assures that all federal, state, and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed. Skilled at slowing and refusing alcoholic beverage service when necessary. Excellent listening skills, oral communication skills, organizational skills, and positive interpersonal skills are required. Demonstrated knowledge of beer, wine, spirits, and standard mixed drink recipes. Working knowledge of bar equipment. Knowledge of classes of alcohol, brand names, different glasses, and garnishments. Knowledge of safety and sanitation practices. Demonstrated results-oriented and capable of working with minimal direction. Ability to work at large or small events with minimal supervision and in a team environment. Excellent team player with the ability to work hands-on in a fast-paced environment. PHYSICAL AND MENTAL DEMANDS:Required to stand for long periods and walk, balance, stoop, kneel, crouch, bend, stretch, and twist or reach. Requires ability to perform a variety of manual labor tasks that will require some strenuous physical efforts, such as carrying, pushing, pulling, lifting, or moving objects weighing up to 50 pounds. Continuous repetitive motions. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and coworkers. Must be able to work with and understand financial information and data, and basic arithmetic functions.

TYPICAL WORKING CONDITIONS: Work may be performed indoors or outdoors setting depending on the outlet. Varied weather conditions are expected with exposure to heat/humidity, cool/cold weather, and noisy environments. Varying schedule to include evenings, holidays, and extended hours as business dictates.