JOB SUMMARY:
The Technical Support Engineer II is responsible for providing leading edge technical support to Indium Corporation's customers and potential customersESSENTIAL JOB FUNCTIONS (COMPETENCIES):Provide expert technical assistance and guidance to Indium's customers and potential customers to resolve soldering process related issuesCollaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new businessUtilize in-depth knowledge of Indium's materials and SMT, coupled with knowledge and capability in statistical analysis and DOE's, to optimize the use of Indium's soldering materials in the customer's processProvide product and process training within Indium, to customers, and at industry conferencesUsing Indium's SimLab, as well as equipment at equipment partner sites, execute process optimization, product characterization and benchmark testing of Indium's soldering materials to meet/exceed defined performance requirementsDevelop and maintain strong technical relationships and collaborate with industry partners and equipment suppliersProvide technical support to Indium's Marketing and Marcom departments in the development of new materials and test methods to characterize themCommunicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium including R&D, Quality, Manufacturing and Technical SupportAssist in the development of internal and external test methodsDevelop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT Industries, including, but not limited to, solder paste printing, dispensing, 3-D Inspection, placement, reflow, dipping, X-Ray, ICT, and reworkParticipate in scale-up of soldering materials in developmentDisseminate/share key technical knowledge within Indium via reports and/or participation in weekly/monthly group meetingsParticipate in applicable professional societies, industry consortia, and industry standards development groups to promote Indium's image, maintain contact with industry leaders/experts and determine performance requirements for Indium's new and existing materialsBuild strong technical relationships with targeted individuals at Indium's largest current and target customersPlan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductionsPerform other duties and special projects as assignedREQUIREMENTS:Technical undergraduate degree (BS in Chemistry/Physics/Metallurgy/Materials Science or Engineering discipline)A strong technical curiosity and problem solving skillsDesired: Experience in process engineering or applications engineering in various soldering applications including but not limited to surface mount technology in the PCB Assembly industry, with specific expert knowledge of solder paste printing, volume measurement, and reflow - equipment and process knowledgeFluent in English; second language skills in Spanish and/or Chinese, a plusDocumented training and proven experience using statistical analysis techniques and statistical software (Green Belt or Black Belt certification desired) In-depth knowledge of pertinent test methods and standards as it relates to soldering materials characterization and performance (printing, HIP, voiding, SIR, etc.)Strong interpersonal, communication and presentation skillsAbility to work cooperatively and effectively in a cross-functional team environmentAbility to travel with limited noticeProficient in Word, Excel, PowerPoint, JMP or Minitab, a plusSMTA Certified Process Engineer, a plus
