General Function Performs a wide range of support for an executive, relieving him/her of administrative duties often of a confidential, diversified, and complex nature. Serves as management delegate for email inbox and systems. Initiative and judgment are required in the absence of specific directions from the executive. May serve as a liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities, and operations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties & Responsibilities:- Provides administrative support to the area executive. Judgment and initiative are required in certain situations.
- Administers programs, projects, campaigns and/or processes for the operating unit served.
- Coordinates manager’s schedule, makes appointments, and arranges and coordinates travel schedules.
- Answers, screens, and directs incoming calls determining those which can be handled by subordinates to the executive.
- Assists in the preparation of administrative reports, performs difficult and/or sensitive information gathering, completes moderately complex reporting and analysis, and distributes such reports to the appropriate people.
- Greets internal and external customers answering questions of a complex nature.
- Sorts and distributes incoming mail as well as preparing outgoing mail and other correspondence. Responds to incoming mail and other materials not requiring the attention of the executive.
- Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities.
- Liaisons with key executives, external management personnel, and other persons important to the bank to transmit information and obtain data.
- Creates written correspondence and reports from rough drafts, making changes in grammar, punctuation or spelling as needed.
- Organizes and maintains confidential file system and files correspondence and other records.
- Serves as a liaison to others outside the department related to administrative requests.
- Other administrative duties as assigned.
- Minimum Knowledge, Skills & Abilities Required 5+ years of secretarial/administrative experience, with 3+ years in a company setting preferred
- Requires ability to properly read and write well enough to type, edit, and proof general business correspondence and prepare reports as normally acquired through completion of a high school education.
- Requires in-depth knowledge of company policies, procedures, and operations to assume a variety of administrative details usually acquired in five or more years of secretarial/administrative experience with at least three years with company preferred.
- Must be able to accurately and efficiently record and type dictation involving a normal range of business vocabulary, or a limited and recurring range of special terminology normally acquired though a one-year business college program.
- Experience with Microsoft office products, such as Word and Excel, is necessary.
- Maintains a high level of confidentiality and professionalism.
- Ability to multitask, handling multiple tasks and projects simultaneously.
- Strong interpersonal skills to build relationships across the organization.
- Demonstrates problem-solving skills to handle moderately complex issues
