ES Regional Service LeadAt Burwell Material Handling, people come first. Our team, our customers, and the communities we serve are the reason we exist. We're who we are today because of the people behind us. Every team member, every connection, and every customer relationship helped shape this company. We've built our reputation by delivering smarter, safer material handling across the full lifecycle: equipment sales, rentals, service and parts, fleet telematics, and engineered automation solutions. We do it with the kind of personal attention that comes from being neither too big to care nor too small to keep up. We listen first, we move fast, and we keep our word. Now we're growing, and we're looking for forward-thinking, motivated teammates who want to help build something meaningful. Here, your contributions count and your voice is heard.
About the Role:
The ES Regional Service Lead participates in and oversees all activities related to the fulfillment of assigned projects, along with the growth & delivery of services associated with Planned Maintenance Agreements and Emergency Service within an assigned territory. To accomplish these objectives, the ES Service Lead will leverage all available resources to facilitate existing and generate new business while paying respect to timely delivery of services, quality of workmanship, customer relationship management and the accommodation and development of the Burwell installation and support team.
Key Responsibilities within assigned territory:
Deliver budgeted Revenue & Gross Margin objectives related to ES Projects, Planned Maintenance Agreements and General Parts & Service operations.
Provide leadership & guidance in the effort to grow ES aftermarket revenue base, while ensuring proper job planning, timely delivery of services, quality of workmanship, customer satisfaction and subordinate performance & development objectives.
Participates in hiring, development, safety training & evaluation of employees to ensure safe, high-level performance, engagement and retention.
Aligns installer staffing levels & skills sets with workload to optimize employee productivity.
Holds team accountable for all key metrics including the timely processing of related work orders and open parts tickets to minimize WIP and A/R matters while optimizing cashflow.
Hold subordinates accountable for timely and professional resolutions to employee and customer inquiries and complaints. Makes preemptive & reactive visits to key accounts as needed to deepen rapport, set expectations, resolve differences and foster employee/customer satisfaction.
Facilitates Project Manager & customer labor requests to schedule and provide appropriately skilled installers, including self as necessary, for the fulfillment of quoted projects.
Leverages the ERP and related software & reports to optimize the planning and delivery of service schedules and maintenance plans.
Monitors and evaluates team performance; shares results with team and provides coaching and support to address shortfalls.
Works in harmony with other departments and outside vendors to optimize processes in the pursuit of revenue growth, business retention and employee development.
Manages for optimum vehicle inventories, tools, safety programming and vehicle maintenance to avoid unnecessary downtime and plan for replacements of same.
Performs performance and salary reviews to optimize performance & reduce employee turnover.
Escalates concerns as appropriate to optimize performance & avoid unnecessary risk.
Contributes to the development of best practices and strives to hold to those standards.
Willingly takes on special projects as assigned to optimize the business.
Benefits:- All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.
- Competitive pay based on experience
- Excellent benefits – Medical, Dental, Vision, Accident, Short-Term Disability, Long-Term Disability, Life Insurance, and 401K with Company Match
- Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
- Paid parental leave for moms and dads
- Opportunities for growth and internal promotion
- Annual Community Impact Day – paid volunteer time in the places we work and live
- Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.
- If you're looking to build a meaningful career, we're excited to support your goals and help you grow with us.
