Package Concierge

Description: The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Schedule: Monday-Friday 12:00pm to 8:30pm Duties and Responsibilities of the Concierge : Oversees the provision of all services at the front desk of the luxury residential building Promptly answers phone calls, requests, andconcerns, while responding to all resident inquiries in a professional andtimely manner Assists residents with move-in and move-out procedures. Warmly welcomes residents, guests, and vendors. Ensures thatall visitors have been properly registered. Adheres toemergency key procedures, manage key insurance policy, and control keyboard. Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls. Additional tasks and clerical duties as assigned by supervisor Qualification and Requirements of the Concierge: 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role Must demonstrate commitment to deliver outstanding customer service Self-motivated, trustworthy, and works with limited supervision. Ability to set priorities, handle multiple tasks, and meet deadlines. Strong interpersonal and communication skills Proficient in Microsoft Office High school diploma or GED, College education preferred. Must be 21 years of age or older to comply with regulations for accepting packages containing alcohol Physical Requirements of the Concierge: Must be able to lift and carry packages over 25 lbs on a regular basis Ability to stand, walk, bend, and reach throughout the shift. Benefits Provided to the Concierge: Competitive Pay Medical Insurance Vision Plan 401k Plan Life Insurance Paid Vacation Paid Holidays Tuition Reimbursement BLT is an equal opportunity employer. Please note that this job description is intended to outline the general nature and key responsibilities of the role. It is not a comprehensive list, and duties may evolve over time based on business needs.