Bilingual Spanish/English Customer Service
kellyChicago, IL
Bilingual Spanish/English Customer Service
kellyChicago, ILJunior L3
$25.58
Customer Service RepresentativesReceptionists and Information ClerksInsurance Claims and Policy Processing Clerks
Insurance Agencies and BrokeragesAll Other Insurance Related ActivitiesTelemarketing Bureaus and Other Contact Centers
APPLY NOW (opens in a new tab)Bilingual Spanish/English Customer Service Finding a Full-Time job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Bilingual Spanish/English Customer Service Representative to work at a premier client in Columbia, SC 29210 / Chicago IL 60631. Pay rate and Shift Job Duration: 6 Month Pay rate: $25.58/hours on W2 Shift: 1st M-F (08:00 AM - 05:00 PM)
Job Description:
The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:
Responsibilities:
- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers
- Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
- Assist with special requests as needed. Complete additional tasks and other projects/duties as assigned
Qualifications:
- Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.1-2 years' experience of Insurance background
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Accepts accountability
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Bilingual Spanish/English Customer Service Representative today!
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Level
Junior L3
Salary
$25.58
Location
Chicago, IL
Occupation
Customer Service Representatives
Industry
Insurance Agencies and Brokerages
Posted
9 days ago